Element Dallas Downtown East

Great customer service! Great facilities! Great location!

The customer service at the front desk was amazing .They greeted me every time I passed through the lobby.That was from morning shift to night shift..Job well done !

I enjoyed the ambience of the hotel..the staff is friendly… The food was delicious and it was a peaceful place close to everything

Like the title says, our stay was good but the arrival was awkward and left a lot to be desired. We arrived at the hotel just before 4pm, and from the outside it did not appear to be busy. We walked up to what we thought was the front door, only to have the second set of sliding doors not open, and no one inside giving any kind of direction. Assuming we weren’t at the main entrance, we ended up walking around the entire building and ending up right back where we started. This time, another person checking in was also stuck at the same door, on the phone trying to get in touch with someone, until a hotel housekeeper walked up and let us in. Just inside the door was registration, with one couple waiting and no one at the front desk. A friendly gentleman finally came from a side door and offered to check us in while assisting another front desk attendant who was trying to assist the other couple. There seemed to be some confusion and disorganization. Despite that, we finally checked in and the rest of our stay was uneventful. Other than the painfully slow elevators, the hotel was in great condition. The room/bathroom could have used a little more lighting, but no biggie. The proximity of the hotel to Baylor was the big deal for us, and we appreciated the quiet stay.

I would highly recommend this place. The hotel is beautiful, it’s clean, the beds were comfy, they provided shampoo, conditioner, and body wash, and the staff are so friendly. There’s free breakfast in the morning and in the evening, they have free happy hour. It’s in walking distance of Baylor Hospital, right next to Starbucks, McDonald’s, some sandwich shop that I don’t remember the name of. And if you drive a few blocks over, there’s so many restaurants to choose from. Fuzzys Tacos was delicious and so was Terry Black ‘s BBQ. Some other places you can try is, Up Town and Lower Greenville.

Not great in a weird part of town very sketchy they have free parking listed as an amenity and then when I showed them that they just went “no we don’t” so the staff was rude the total was $300 for one night in a very crappy hotel don’t stay here