Hotel Bridges House Delft

Very nice room overlooking the canal. During the day / evening the room was perfect. (But at night the streets could be loud ... ) Loved its central location. Nitpick is no electric kettle (of course they didn't say there would be ... so this is more a suggestion of how to improve).

I made a reservation for DELUXE double room via ***********. The reservation confirmation was for a room in a hotel on the street: Oude Delft 74 in Delft. When we arrived, we got a room in the building next door, number 72, it was not even a building but a garden shed! Room was very small and totally cold (Middle of January). Warm water run out after 5 min. Walls were dirty. The heating (air conditioner) didn`t work at the beginning, and after half an hour the room was still cold. I wanted to cancel. At this point I did not trust it will work the whole night, and that I will not wake in the middle of the night in cold. Especially that former guests were apparently also cold because there was trash and toilet paper stuck in the doors. Then I spotted the BLACK MOLD, it was on windows, and on the walls. The staff wasn't very concerned about the black mold in the room, they downplayed the problem saying “it's humid, so It is how it is”. I wanted to cancel the reservation right away. A staff member said that this is not possible. I argued that this is not the room that I reserved, and nowhere during my reservation process said that this DELUXE room will be in garden shed. Lady was trying to force me into thinking that I made a mistake, and that I in deed reserved this room?! I checked reservation TWICE again, and it DID NOT HAVE anything saying about my room being in different location than Oude Delft 74. It’s a straight-up SCAM, FALSE ADVERTISING, and Health hazard! After I pointed it out, they offered a room in building 74, but only for ONE NIGHT out of 4 nights I booked. The remaining 3 nights I would have to spend, in another building, 200 meters from the hotel. I did not take this deal, because I could not see the second room. They rejected my cancelation, took all money. I complained to *********** they lied in their explanation, saying they gave me room in the hotel for the whole 4 nights. We did not stay there at all. Had to find another place. DONT STAY THERE! Additionally: no heater in the bathroom = wet and cold towels during your stay. Entrance was very slippery, through some kitchen under construction. There was a spider web on the wall. When we told about the black mold, the manager told girl from the reception to clean it with a ..... TOWEL. Have you seen someone successfully clean a black mold with a towel ? Good luck... this is the kind of service and health standards you will get in this place. Also beware *********** will not provide you with full compensation. This decision is totally up to the hotel. So if they do not want to give back your money you won’t get it. Booking com offered only 10% back.

A fantastic clean huge apartment with everything and great massive bed. Great views over the Canal with good bars and food everywhere. Although the stairs up to it are not for the faint hearted. We were self catering and made full use of the apartments excellent facilities.

The location of this place is perfect - a few minutes from both the centre and the station and over looking a canal. But it's so tired it can barely stand. We stayed in the 'house' which was really run down - flaking paint, dirty curtains - but the rooms were big. We had the top room and the middle room (they're all one on top of the other) which were generously sized but the eaves room was too cold. The top room was fine but smelled of drains when you opened the bathroom door. There was a room below us which permanently had the Do Not Disturb sign on the door which, when there are only three of you in the house, leaves you slightly freaked out about what was happening in that other room. The steps are very, very steep - the automatic lighting to the top room only works part of the way so you are left to navigate the rest of the steps in the dark and the only way to do that safely is to crawl up. Breakfast is EU10 - which sounds cheap but resist! I've never seen scrambled egg solid as a brick before with black bits in it. So, a first there. If all you want is a bed to lay your head on, don't mind rough and ready, the bed is comfy. If you want to leave your bags on flight day to fit in more sight-seeing, they charge EU5.

The hotel was in a central location and easy to see the rest of the town

Located on Oude Delft, this hotel provided the ideal spot for easy access to the market square, a selection of restaurants, churches and museums. The accommodation was comfortable and the staff friendly. We were also able to walk to Royal Delft from here.

We had an attic room which required us to climb 3 narrow, twisting flights of stairs to get to. Once we got there, though, the room was quite large, clean, comfortable and quiet, with a good working air conditioner on a hot day. Just be careful to ask for a room on a lower floor if you have issues with stairs. The only other reason I have not give this hotel a top rating is that the breakfast was not as good as at other hotels, thought definitely good enough