Biebawomingziquguang
July 24, 2023
Are Ctrip orders inferior to others?
First of all, I am sure that the hotel room is clean, hygienic, comfortable and smart. However, I encountered a problem during the check-in process. I hope the hotel official can give me an explanation instead of a preset cliché reply.
Our group booked five superior twin rooms. While waiting for our companions in the lobby, we asked the front desk if our order included breakfast. The front desk replied that it did not.
Two minutes later, a man came to check in and also asked whether breakfast was included in his room type. The front desk replied that it did not include breakfast, but said that he could be given a breakfast coupon. After the man left, I asked the front desk if they could also give us breakfast coupons. The answer was negative. When I asked why, the front desk replied: "His room is for one room. You have too many rooms and we can't give it away." I asked the front desk: "He paid for one room, but didn't I pay for five rooms?" The front desk replied: "He is alone, there are too many of you." I asked again: "Then we have five rooms, can you give me five breakfast coupons?" At this time, the front desk's reply was more serious! She said: "You ordered it from Ctrip, so we can't deliver it" (???) I asked again, "What platform did the man order from?" The front desk replied with something I didn't understand clearly. And the whole front desk attitude towards me was very different from that of the man! !
May I ask why orders from Ctrip cannot be treated the same as orders from other platforms?
In addition, the hotel elevator has passed the required inspection date (Picture 4). The entrance and exit of the hotel's underground parking lot is extremely unreasonable and too narrow (Picture 5). The parking space is very small and there is no one to direct the parking.
Original TextTranslation provided by Google