Guest User
August 11, 2023
This is the first time I really want to comment. It was my first time to stay in this hotel. When I got my room card and went to the room, it was not cleaned. After changing the room, there was a strong smell of cigarette smoke when I opened the door. I then moved to a third room before I could check in. The door to the second room was left open, and when we left the next day, it still smelled like cigarette smoke. But I think these little episodes don’t count. The worst thing is the service. As soon as we entered the door, the man who didn't know if he was a security guard or something, told us to move the car away with a bad attitude. In fact, his tone could be gentler, after all, he is a service person. When we changed rooms later, it was him again and asked us which room we wanted to change to and what was wrong with the room. I don't know what's wrong with the room. Why did you bring the card? Do we want to change this? Isn’t there something wrong with their hygiene? And there was not a single word of apology throughout the entire process. Is this the attitude you should have when working in the service industry? Still a three-star hotel. Worse than no stars. I don’t know about service attitude. Does the guest’s feelings come first? The picture is of the first room that has not been tidied up, and it also smells of cigarette smoke. Finally, I have to praise the chubby lady at the front desk for her very good attitude. But the attitude of others is really disgusting🤢!
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