Mauve Glamor Chengdu

Environment: The hotel environment is very comfortable. The lake view room can see Songpin opposite. Service: The resort hotel service is great. Charlie, the butler, added me on WeChat the day before the trip and reminded me of travel and hotel-related matters. During the hotel stay, I can directly contact Charlie for all matters. The butler is careful and patient. I returned to the hotel after 21 o'clock in the evening and contacted the butler to add a bed cup for the baby. It was solved within 5 minutes. Facilities: The room facilities are very new, and there is a mural with a very artistic conception, which feels like a topographic map of a certain mountain. Hygiene: Very clean Take the children to ski in the hot-blooded miracle. The hotel room package comes with two tickets, which is very suitable for parent-child travel. The baby skis, the adults lie flat in the sun, and enjoy the lake view. The baby has a lot of fun. Leave at noon the next day, eat KFC opposite, and visit Panda Valley in the afternoon. It is a perfect trip.

The hotel is holding an event recently, and I made an appointment with friends to bring my kids to play together. It is cost-effective. The housekeeper Charlie contacted me in advance the day before check-in to answer questions. I arrived early, and although I couldn't check in immediately, I could pick up ski tickets and go-kart mini golf tickets. The kids had a lot of fun. The hotel is very close to the Water World and Snow World. There are welcome fruits when you check in. When you contact Charlie, there will be staff to help make the sofa bed and send children's toiletries. The service is thoughtful and fast~

【An unforgettable stay experience, highly recommended!!】 During this trip, I had the honor of staying at this hotel. Before the trip, Charlie, the guest relations director of Jinyue, called me and added me on WeChat to inform me of the hotel's location in advance, which greatly facilitated my itinerary. By the way, when we checked in, Charlie, the hotel butler, learned that we were a parent-child with children, and helped us upgrade the Vision Suite, so that we could see the beautiful scenery outside the window, and helped to add quilts and toothbrush facilities. It was very considerate. The front desk staff was friendly, the check-in procedures were fast and efficient, and they also introduced me to the surrounding tourist attractions and specialty restaurants. It is particularly worth mentioning that the room is very soundproof, and even in a busy area, you can enjoy a quiet night. The breakfast is rich in variety. In addition, the hotel's hygiene is impressive. Whether it is the public area or the interior of the room, it is kept spotless, which makes people feel at ease. I am very willing to recommend this hotel to friends who are about to travel here. I believe that you will also have a good memory like me.

Charlie was the guest relations director during our stay. Although we never met him, we communicated with him online. He responded promptly and enthusiastically. He called and added WeChat one day in advance to ask about my check-in preferences. He also responded promptly and enthusiastically to all the questions I raised. As a service industry staff, I think I should learn from Charlie. His service and help made the check-in experience full of surprises. ① When we arrived at the hotel during the peak check-in period, we said on WeChat that there were many people checking in. Unexpectedly, we contacted the front desk immediately to open a green channel. In less than 5 minutes, we checked in. In this package, we booked a street view room and upgraded to a lake view room for free. The scenery was beautiful. The children liked to sit on the balcony chair and relax. The room was very spacious. ② We were going to the hot snow miracle in the afternoon. After contacting on WeChat, the ticket information was immediately issued (two adults' junior three-hour ski tickets, children need to go to the store to buy tickets). During the period, the baby's father was a little uncomfortable. I contacted Charlie to explain the situation, and immediately changed the baby's father's ticket information to the baby's information. ③ The hotel breakfast is very rich, and the hotel has rich parent-child activities. The free racing activity was available at 14:00 on the day we checked in. We didn't have to queue up, just showed our room card and reservation information. We made an appointment for two handicraft activities (10:00 and 11:00) at the children's club the night before.

One day before check-in, Charlie, the hotel's guest relations director, called and added WeChat to learn about the approximate time to arrive at the hotel. I arrived at the hotel after 12 noon on the day of check-in. I thought I couldn't check in yet, but the front desk told me that the room had been cleaned, which saved me the time of checking in at night after playing in Sunac Water World. The room is very large. There is a cloakroom on the left side of the door, and a toilet and bathroom on the right side, with a separate shower room and a separate bathtub. It is worth mentioning that there are 2 wash basins, one of which is shorter, which is convenient for children to wash their hands. This design is rare in the hotels I have stayed in. The big bed is 2 meters wide, so it is no problem to stay with 2 adults and 1 child. There is also a super large balcony outside the room.

Good location, new hotel, complete facilities. The package is very suitable! Charlie's service is very satisfactory. Not only did he upgrade our room for free, but he also catered to our every request! I will definitely stay here when I come to Sunac in the future!!