Comfort Suites Raleigh Durham Airport/RTP

Woke up for the breakfast that was supposed to start at 6 am. Nothing. Well a couple bananas that were mostly black and two crackers left out on a counter. Went back to my room because there were no staff at the desk. Tried to use my room phone to call the staff and...no dial tone. Guess the phone is just for decoration. Otherwise room is clean and adequate. But annoyed I paid more for a hotel with breakfast included and needed to go out and purchase my breakfast.

The beds were comfortable. It’s located in a nice area. There’s lots of restaurants in the area, and close to downtown Durham and Raleigh. The motel does need s major renovation. It was built in 1998. The carpeting is definitely worn. There was an old leak above the toilet in room 424. We had one small trash can, when there’s usually 2. The first room we had was 422, but the fridge wasn’t working, which we needed because we had purchased cold items prior to arriving. The front desk attendant moved us to another room. The only working ice maker was on the first floor near the breakfast area. Breakfast was basic. They had the typical cereal, muffins, waffles, some egg patties, sausage links, coffee, juice, etc. Overall it met our needs. We had to abort staying at an AirBNB in the area due to its location so at that point anything was better.

I will not ever stay there ever again. Are work trailer had the lock cut off in the parking lot. I asked if there’s any way they could look at the cameras. They said that don’t have any cameras. They could care less about there customers. Went back later that day to see if there was any cameras. They do have cameras, but wouldn’t look at them. I told a person walking out to his work truck he better be careful are trailer got broken into, and he said his has been broken into at that place before.

In pregress of reno but the staff were great and helpful. Great people and the shuttle driver was one of the best. They all are very helpful and the hotel is a fine place[ but will be better after reno] for the money.

This hotel is quite possibly the WORST hotel I’ve stayed at in my entire life. Our room reeked of cat urine and the person at the front desk did not allow us to switch rooms. We were handed febreeze to “help” the smell but it just ended up smelling like strong cat urine masked with perfume, which ended up giving me a migraine. The microwave did not have a disk in it and the ceiling in the shower was chipping off. When checking out, my fiancé complained to the morning front desk employees and they didn’t seem to care, either. Just replied with “Oh, I’m sorry about that.” They did not give us a number for corporate, they just told us to call the number through “booking . com” Disgusting place where employees do not care about you or your stay. Do not waste your time/money here at this awful place.

Hotel is a mess, Ripped lamp shades, water stains on walls and ceilings, bolt lock hanging off door, towel rack hanging off door, smelly room, moths in room and broken drawers, Pool closed though not advertised closed, Staff extremely kind and we received a full refund (minus first-night stay) when said cannot stay here. They seemed matter of fact almost as if saying-of course do not want to stay here-who would!

The hotel is literally falling apart. The walls are stained & dirty. The windows are rotting out. The ceiling is falling apart; even the lampshade was filthy. The front desk person was very kind & efficient, but the property is struggling. The carpet & bedding were clean, but that’s all. Very sad property. Thankful it was literally an 8 hour stopover.