Crowne Plaza ST. Louis Airport

Hotel was great and clean and beautiful. I was to early for my room and I was exhausted from traveling and they managed to get me in my room very fast.. thank you front desk.. housekeeping did a lovely job on 518. Not one thing was wrong and I am picky. On the other hand, I do smoke and I went outside to sit in my vehicle and smoke late in the night and was harassed and attacked verbally by a gentleman claiming to be a police officer. Very hateful and rude and disrespectful. I was parked inside the gated lot. And was approached with rude questions and insulting tones like me and my husband were criminals. And because I stood up for myself and refused to back down and answer private questions about where I was staying and what room,to someone off duty with no badge, he was trying to get me kicked out if my room in the middle of the night. The police officer on duty help resolve the situation and I went to my room. But it was a very bad moment all because we couldn’t sleep and was having a conversation in our vehicle inside the gated parking for the crown plaza.. shame on the man for being rude and thanks to the officer that handled things well. Maybe should get that guy outta that line of work. But I would stay again hands down cause the hotel was great.. and staff was amazing.. thank you crown plaza

Over all, nice stay. Just needed a weekend away.

Yelling started at 9:30 in the morning after maid knocked on my door announcing house cleaning. Ask her to come back later then all the screaming started. I thought it was domestic violence. I was about to call the front desk but decided to see what was going on and there were 5 screaming big kids in the pool. We stayed here the night before due to a late flight and wanted to gets some sleep . Won’t come back. We stayed over at the bringing of our trip and it was good but had early flight so it was quiet when we left . So much for sleep, we arrived at 1:30 in the morning from our late flight so much for quality sleep

What i like most was being checked in by Christopher! He was very pleasant & professional. This was my second stay. I will be back for more me time. 😀

Surprised that the upkeep is not better:( Stayed one night prior to flight. We paid extra for the king suite. Someone had smoked in the room prior to us, so it was a strong odor. The concierge sent someone to spray which helped some. eds hard and huge pillows. Did not sleep well.

The manager was so unprofessional didn't try to he make my stay any better two room l stayed in were dirty when i arrived in she just gave me a free meal and recleaned room

It was beautiful! A must stay and see place! only downside was, reservation was for a double bed and we recieved a room with a single king.

I thought I would have to check in late the young lady I spoke to on the phone was so kind and extended my check in. When I went to check in we got in earlier than expected and they were so kind to even joke with me. I appreciate the kindness they showed me. When leaving the young lady even helped show me where the luggage racks were. I would for sure stay here again