Guest User
July 30, 2024
#Healthy room hygiene OK# The hotel has no concept of service, and a very unpleasant thing happened on the day of check-in. It was raining heavily on the day of check-in, and the seats on the shuttle bus were wet. Under this premise, our family of four got on the shuttle bus with three suitcases and two luggage bags. At this time, another family of four came (three adults and a child about eleven or twelve years old). There were only three wet seats left on the bus, and the driver of the shuttle bus insisted that they squeeze in. At this time, our family of four put forward our request. It was inconvenient to secure the shuttle bus manually because it did not have a luggage rack. We hoped that the four of them could take the two empty buses next to them, so that no one would be crowded and everyone would be happy. But the driver had his own ideas. He asked us, "Shouldn't the car be filled with people?" If you don't want to sit here, just get off... I didn't expect that a hotel that costs 2,800 yuan a night can't even meet the basic demands of guests, can't negotiate, and even say shocking things. There is no need to tolerate blindly at this time. We started arguing. We were arguing for our basic rights, and the shuttle driver was probably arguing because of the anger in his heart. During the dispute, the driver once again made a shocking statement, "Whose tourist is this? Let his tour guide take him away." It was this sentence that made me realize that this employee was able to have such a service attitude because of the confidence given by their circle. Therefore, friends who come to Inner Mongolia can lower their expectations in this regard to the lowest level. It would be good enough if they don’t get criticized. Of course, every person who acts on impulse has to have someone else pay for his mistakes. After returning to the room, we called the hotel internal line to complain. After our family asked the driver to apologize, a supervisor came to the room to apologize first, and then two employees in charge of the shuttle bus came to the room to apologize and brought a few bottles of water that were originally charged for and a fruit platter. They also offered discounts at scenic spots, but I felt that this unilateral compensation beyond the limit was very presumptuous and I did not accept it. The next day, before checking out, the driver came to apologize in person. After a night of mental struggle, he finally apologized very sincerely. #Location, transportation and chartered car are convenient#The room facilities are good, the room is large, it is very quiet at night, the water volume and temperature are OK. This hotel was strongly recommended by our chartered car driver, who said that the facilities are relatively new. This is indeed in line with the description after actually living there, but what happened during check-in was really a pity. The chartered driver kept emphasizing that this hotel can only be booked by locals and cannot be found online. After the chartered driver failed to book the room type we expected, we searched online with the idea of giving it a try. After the unpleasant incident, I was glad that I placed the order through the platform. Ordinary people can at least have this channel to post their own comments...
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