Premier Inn Falkirk North

Guests appreciated the quality and variety of breakfast, efficient service, and central location near attractions. They also commended the exceptional friendliness and cleanliness of the accommodation.

Upon arrival was met by a friendly receptionist but she was in conversation with a young man who was eating a McDonald's whilst standing at the reception desk. I went to my room on the first floor the room was smelly, dirty carpets, ceiling tile missing exposing pipework and the cover from the xplair in the bathroom was lying in the washbasin, I opened the window to get some fresh air into the room and discovered that the net curtain at the window didn't cover all of the window. The window was covered in bird droppings and there was a large pile of droppings on the window sill. I reported the smell, missing tile and cover to the reception and she said she would correct it. The ceiling tile was replaced and the cover put back on and they sprayed the room with air freshener which I was surprised at I thought they would have moved me but no so I had to stay in the room with the window open all night which was noisy as car park right outside window.

filed a complaint over a week ago - no response staff were lovely but the room was unbearably hot there was nothing they could do - we got fan and a bottle of ice cold water and i was bitten by ?bedbugs - hardly slept a wink - me or my 13 year old