Anonymous User
October 5, 2021
Housekeeping staff is terrible! Too bad! First, at 12 o'clock in the middle of the night, the sound of the machine starting up upstairs made a rumbling sound, which was scary. Living on the 10th floor was a nightmare. I called the assistant lobby manager and manager, but no one answered. I called the switchboard. After a while, the machine was turned off, and the guest room staff came, asking innocently what happened? We said there was a rumble upstairs, but she said it was closed! endured. Second, when we checked out today, the room staff told us that the hair dryer was missing! Let me go, I want to ask, do you have a hair dryer in the guest room? We didn't use the bathroom. I did my styling at the hair salon at the door. My husband**, are you okay? He made mistakes at work and insulted his customers! In the future, when guests enter the room, all items must be inventoried, otherwise it would be unclear, right? In the end, the front desk solved the problem. Third, the room card must be demagnetized and the guest room staff must open it when you go out and come in again. I am living in an unfair situation, who can give me some comment? Should you refund my money for this?
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