Lock Chambers, Caledonian Canal Centre

Modest room. Poor communication with hotel, you have to carry up your luggage a flight of stairs. Good to know if you’re brining hiking gear. Pillows were the worst I’ve ever tried. Like lumps of stone, all too hard and the foam as dissolved into rock formations in the pillows, given you an uneven way to rest your head. Ruined Christmas. Would not come back. Room was clean though. Bought a coffee the day after downstairs and the ladies were too busy laughing and gossiping with the locals instead of dealing with the line and actually making coffee. It doesn’t matter if you chat socially as long as you can attend customers and make coffee whilst you do. Unprofessional.

It was a great centralized location for the areas in the Highlands we wanted to visit so we could have a hime base for a few days. The check-in instructions were emailed to us plenty of time in advance giving clear and concise information. The cleaning staff were extremely accommodating, going above and beyond to meet our needs.

Excellent premises. New, modern and roomy. Remote contactless checkin using codes on front door and key lock on room door. Needs a flat top to work on.

The Rooms werw nicely appointed and a good size. We did have an issue regarding the emergency light coming on in the middle of the night and stayed on for 3 hours. As there are no staff on site to resolve the problem we had to improvise as it could not be turned off remotely. The employee we contacted was as helpful as she could be from a distance and we were given a bottle of Prosecco as an apology. Though we were told its not the 1st time that this has happened in one of the rooms so may need to have a plan in place should it happen again. Once again the member of staff was lovely and did what they could so no complaint regarding her service at all. More to do with their proceedures especially as not staff local to resolve any issues immediately. It would not stop me staying again if we were planning to visit the area again.

The room was clean and so spacious. Loved having a view of the locks. We had car trouble and the staff let us stay past the checkout until our tow truck arrived.

Excellent stay. Well maintained, very clean and spacious apartments in ideal location. Beds were very comfortable and spotless. Good communication leading up to and throughout stay.

Good property, comfortable and clean . Although no breakfast included there are various places to eat incl the restaurant next door.