Zaney44
March 31, 2025
I have stayed here before and it was wonderful. I wanted to say the same again, but I just can't. The rooms were great. We had two 4-person rooms. However, since my last stay, the smell of smoke seems to be quite strong. Despite paying for 4 people in a room , we only received two towels / 2 bottles of water per room each day.
Every time we approached the reception staff, ALL staff would make it obvious that they felt uncomfortable serving us because we spoke English. They would look at each other and then try to get the other staff member to serve us. I understand there is a language barrier, and it is difficult. However, a smile would go a long way to making people feel welcome, Once the reception staff got over their initial hesitation, they were helpful and kind. However, when you have to deal with people being hesitant to help you 2- 3 times a day, it makes you not want to be there. Some staff appear to have not been in the actual hotel rooms, so when you talk to them about some stuff, they appear to not know what you are talking about. On my last night there, I walked through the lobby next to reception. A man was vomiting in reception, his girlfriend holding a rubbish bin. It was gross. I was surprised the staff didn't do anything to help them or move them to a bathroom. The smell was strong. I walked through an hour later and the couple were gone but the bin and vomit sat in in the middle of everyone's walking path, and there didn't seem to be a hurry to clean it up. I really wanted to love this hotel again, but I just didn't. Breakfast was okay. I just feel they should have some sort of warmer for some foods because it goes cold quickly.