Holiday Inn Frankfurt Airport, an IHG Hotel Guest Reviews
4.4/5
Very Good
486 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.3
Cleanliness4.6
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All reviews(486)
Positive reviews(465)
Reviews with photos/video(66)
Convenient location(122)
Close to airport(116)
Easy to get around(112)
Delicious breakfast(51)
Perfect for business trips(18)
Friendly front desk staff(10)
Good sound insulation(8)
Tasty restaurant(6)
Negative reviews(21)
Christy Kwong
Standard Queen Room
Stayed in Jan 2025
Business travellers
5 review
3.7/5
Posted on Feb 2, 2025
We arrive train station around 11, Taxi driver don’t like to drive us to hotel from train station, charge 20euro! It’s not easy for traveller taking bus or train after a long day, better have shuttle bus. Can walk to T2, about 15mins.
Guest User
Standard Queen Room
Stayed in Dec 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 10, 2025
i arrived at hotel late and I encountered problems, I forgot my credit card at home and I don’t have enough cash to pay the city tax and deposit. The nice guy in the reception named ANGELOS MEMELLI, beautiful name :) helped me to get checked in and paid city tax for me in this difficult time. Thanks a lot and the hotel is honered with such a good staff!
fx870013329
Standard Queen Room
Stayed in Oct 2024
Business travellers
82 review
5.0/5
Outstanding
Posted on Nov 4, 2024
It is my third time to be here. Shuttle bus service and brilliant food.
Guest User
Standard Queen Room
Stayed in Nov 2024
Solo travellers
2 review
4.0/5
Very Good
Posted on Jan 2, 2025
The experience was ok; breakfast that cost 23 euros was not worth the cost as the coffee was terrible and the only healthy option was Greek yogurt and fruit and boiled eggs.
Guest User
Accessible Queen Room
Stayed in Nov 2024
Family
2 review
3.5/5
Posted on Feb 21, 2025
Stayed for one night. The location is within walking distance to the MRT station. The room was clean, but the bathroom was too big—was it designed for 3-5 people to use at the same time? It felt like wasted space.
Ai
Standard Queen Room
Stayed in Nov 2024
Business travellers
2 review
4.0/5
Very Good
Posted on Dec 9, 2024
The hair dryer is not working and waited for the serviceman to come (within 25min)
Waited 30min and call and nobody pickup.
Rushing for breakfast and going to airport. Don’t have time to wait for the servicemen and in the end never dry the long hair.
Hope that the hotel can keep the airport shuttle bus service for coming years. I dont mind to pay a bit more for it.
Guest User
Standard Twin Room
Stayed in Oct 2024
Business travellers
14 review
5.0/5
Outstanding
Posted on Dec 5, 2024
I think it’s good and suitable for business trip. Convenient is the most important. And of course quiet room could brings me good relax.
Guest User
Standard Queen Room
Stayed in Sep 2024
Family
11 review
3.5/5
Posted on Oct 23, 2024
No drinking water(amenity) in the room. You should buy it.
It's a bit long distance to take a walk to the airport with big luggage but the shuttle to airport does not run from 11:40 to 16:05.
When you take a taxi, Taxi driver asks special cost because he thinks that it is too close to drive to go with TAXI.
Kelv007
Standard Queen Room
Stayed in Jul 2024
Business travellers
42 review
2.7/5
Posted on Sep 1, 2024
The mini gym is really mini with only 1 treadmill, 1 rowing machine, 1 cross trainer and a multi function weight trainer
Ask for room make up from the room team at the corridor was rejected and asked me to talk to reception …. Crazy ….
Room have not ac turn on … no blower no nothing… room abit stuff and dusty especially curtains
Guest User
Standard Queen Room
Stayed in Jul 2024
Family
8 review
4.5/5
Great
Posted on Sep 1, 2024
Good hotel located close to the airport about 15 min walk. Had my flight cancelled and had to wait for 10h. It was a good option to relax.
Service attentive. Only thing is that I had to wait about 45 min for them to receive the reservation arranged on spot through trip app.
Gave us water and ice cream while waiting.
Bathroom is clean. Bed pretty good also.
Would go back for an emergency again.
Anonymous User
Standard Queen Room
Stayed in Jul 2024
Other
10 review
2.2/5
Posted on Aug 13, 2024
The room was really warm and the A/C didn’t function properly, when we informed the reception they just said that there are some problems with the A/C in some room and they didn’t accept to change our room to a room with A/C, they said that they can only offer a fan, which we refused for health issues. There is no Room service, we had to go down to the lobby to order some water. A very bad overall experience, wouldn’t recommend.
CE_TPE
Standard Queen Room
Stayed in Dec 2024
Solo travellers
22 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The location is good, quite near to Frankfurt AirPort
민민
Standard Queen Room
Stayed in Jun 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on Jul 18, 2024
The location and facilities are very satisfied but unfortunately there was 25 euro deposit that I must pay
Guest User
Accessible Queen Room
Stayed in Apr 2024
Couples
1 review
3.7/5
Posted on May 20, 2024
Attending to our check-in was a spunky and cheerful Chloe at the desk reception. She allocated us to a room well-suited for the physically challenged. It was near the lift on level 1. The room was well lit. Also, our bathroom was spacious and equipped with grab poles to help us move about. We enjoyed the variety of breakfast items. Best of all, the free airport shuttle at 30-minute intervals to and from the hotel made it convenient for hotel guests. Holiday Inn Frankfurt Airport, take a bow!