Daniel S
December 4, 2023
We were supposed to stay here for one night. It was supposed to be one of the nicer hotels we booked for our trip in germany. Sadly, the day we were supposed to arrive in Frankfurt, we got stuck in Munich in a snowstorm that blocked all roads, trains and the airport and even though we had train tickets we couldn't go. We called and sent the hotel an email expressing and stressing the fact we were stranded in Munich, and we couldn't arrive that day, asking for a waiver on the 90% cancellation fee, but they refused. We even asked for a chance to postpone the stay, as we knew we would get to frankfurt once the trains will be back, but they had no interest in rebooking or helping in any way, no flexibility what-so-ever. This of course is on top of the 1) the train ticket for a train that was canceled, 2) a last minute hotel in Munich we had to book 3) the cost of changing our flight. The representatives in the hotel office were rude, unhelpful, and had no desire to be helpful. I would avoid booking with such a hotel, cause once you run into some trouble, they are not likely to accomodate or try to help...