Lighthouse Pointe at Grand Lucayan Resort

The overall experience was unremarkable. The quality of the food was disappointing. Service performance was inconsistent.👎

I wanted to love it, couldn't wait to leave I desperately wanted to love our stay at the property as we visited many years ago on a day pass and it was beautiful. We are empathetic and understanding of the fact that the hurricane damaged the property. Outside of the absolutely gorgeous view by the pool and beach, this property is lacking what we were looking for. We did not purchase all inclusive (thank god), the food and drink options were minimal and subpar quality. Most of the resort is shut down and there are many electrical hazards all over the property. When we visited the Prop Club we were the only two people there. It was sad, apocalyptic. Lack of entertainment - we found overselves leaving the resort constantly for food and something to do. The worst was the room. We had to empty a dehumidifier several times a day. Another electrical hazard, an improperly rated light fixture above the shower. The room smelled of must and mildew and the bed and pillows were hard as a rock. I honestly couldn't wait to leave. Some of the workers (our bellman and concierge) were wonderful, others seemed annoyed to serve us. I highly suggest you heed caution when reading 10 star reviews on this site or otherwise. The pictures online are very misleading and dont depict current conditions or availability of activities and food. I hope the resort can turn it around when they are purchased by a new owner, so much opportunity here.

The problem was with *******. I got there and they had no record of my reservation. Had to go direct thru the hotel instead.