"Average ! Food standard"

"Price is different from what u see online..they will make u pay more..staff are very humble..lights in the room are not working furnitures are worn out and out dated toilet showers are full of fungus and mosquitoes in the room..its been 3 weeks since I stayed and they have not refunded my deposit of $50."

"Excellent service, ambience, it was a great experience."

"Good location. Needs some upgrading with the furniture. OK room service."

"great deal, close to the nearby bar area, perfect for walk or jogging, apartment fully equipped very good option in Freeport if you have a car"

"active pool bar, it is clean and ok if you want to stay on the budget"

"this is really an old hotel, no wi fi available, few TV channels, noisy aircon, rooms are old too. but location is great"

"The Good: The beach was very nice Most of the staff were very nice To compensate a bit for the pool shut down, the resort offered us free use of the ferry to Port Lucaya market area instead of the $8 fee per round trip. The pool was finally repaired but not functional for the entirety of out trip The Bad & Ugly: The pool was under repair and not available. This was the main feature with the lazy river, on why we chose this resort. It was by accident(my call to the resort the day before) that we found out about the pool. It was too late at that time to make any changes or we would have done so. In our unit, we had to wait until dinner time to get our room, thankfully our travel partners had their room so we went there. In checking the unit, we found a large amount of hair (different colours) in the shower as well as a lot of sand the floor of the shower. My wife presented our findings (the size of my palm) to the front desk and it still took over 65 hours to get this remedied. Getting bath towels, wash cloths as well as dish towels was very difficult and it took a few days to resolve. Both kitchens were under equipped in terms of cooking utensils, pots and pans. We had to interchange between the 2 units to be able to cook our meals adequately. Appliances in both units are in need of updating, both large and small like the toaster as an example. In our unit, the fridge was absolutely dead for 3 days before repair was made, so we had to use the fridge in the other unit. In the other unit, the air conditioning condenser was leaking all week to where they had to put a towel on the floor to avoid slipping. It was reported, an engineer was to be dispatched but none was during the entirety of our stay. Many, many sections of this resort are in terrible shape and is in disarray!. The grounds were not kept up except for a bit of work on our last day - not like other resorts we have stayed. There is no entertainment, no music and no atmosphere for a Caribbean location. The front lobby operations, including the front desk, activities desk and ownership desk were not well organized and working out of sync. At check-in, we were only 4 in the lobby but we had to go to each desk with staff asking why we were at that desk and then yelling back at the other staff - not a great welcome! "