Park Hyatt Changbaishan

Staying here felt like being in a forest oxygen bar – so quiet and private. It's located at the highest point in the area, far from the commercial street, but still a short walk if you want to grab a meal. The room facilities were excellent: a dark, somewhat traditional Chinese decor that felt grand and ceremonial, LE LABO toiletries, a JBL speaker, and a double vanity – all things I truly appreciated. Huge thanks to Joy, Julia, and Suki for their attentive service these past few days. They provided detailed explanations of the facilities and benefits and went above and beyond to meet all my needs.

Changbai Mountain family trip with kids. They were very generous and upgraded us to a suite, but we didn't get the room until 4 PM. The staff were all quite enthusiastic, but the concierge service was disjointed – lots of staff but disorganized, and they almost missed delivering one of our bags if we hadn't reminded them. There are dogs you can arrange to meet, and they are all very cute. They also gave us Wanda benefits, and the mountain coaster was a lot of fun, though we had to wait an hour in line and there were no restrooms at the top. The hotel has two hot spring pools, both very comfortable. The downside was the breakfast, which was really subpar and didn't meet Park Hyatt standards. It was a mix of à la carte and buffet. Two of the stir-fried dishes were the same for both days, and all the noodle dishes were bland. By 9 AM, some items on the à la carte menu were already gone. In summary, it was rather basic and not very tasty. Room amenities were also a downgrade. The slippers were rough and thin-soled, uncomfortable to wear. When I asked, they said these were the only kind they had. During turn-down service, they left a half-empty bottle of water by the bed that we hadn't finished. Very economical of them.

The hotel environment is fantastic, surrounded by lush greenery. The current temperature is just perfect, neither too hot nor too cold. Breakfast is semi-buffet style, and there's an outdoor hot spring for a relaxing soak. You can enjoy a full day of activities with your Wanda Resort privileges and even play with two Alaskan Malamutes. Joy's service was excellent, a very satisfying stay.

A bit old, but still pretty good. The service was quite attentive. They even gave us a bunch of room keys as souvenirs when we left. The only downside was that the water was a bit yellowish and had a strange smell, so we had to go to the hot springs on the first floor to shower.

Staying in the villa area was quiet and comfortable. The room hygiene was good, and the breakfast was satisfying. It was very convenient to walk along the wooden boardwalk directly to the cable car entrance. The hotel also had a complete set of facilities, including a swimming pool and hot springs. The airport transfer service was very convenient. I would definitely choose Park Hyatt again next time I visit Changbai Mountain.

I booked the hotel's most expensive room type. Both in my written message and over the phone, I explicitly requested a quiet room. However, I was assigned a dimly lit room on a low floor, facing the road, with no natural light. I immediately contacted the hotel (around 10:00 AM upon arrival) and said I was willing to wait for a suitable room to become available (no matter how long, I could do other things first). However, the daytime duty manager and front desk staff flatly told me that all the good suites on other floors were occupied by guests extending their stay!!! No other options were possible!!! (The female duty manager even seemed impatient, as if she was about to argue or scold me?! At the time, I could only attribute it to regional or brand culture differences.) Around 2:00 PM, I inquired again if there were any other possibilities, but was still refused. Around 10:00 PM, when I was about to sleep, there was a loud buzzing, humming, and crackling sound coming from the wall behind the bed. Around 11:00 PM, I still couldn't fall asleep, so I went out to investigate the source of the noise. It turned out to be six rooms (Figures 2-7) for water heating, power distribution, and high-voltage power! They were directly connected to and surrounded the wall behind the bed!!! Suddenly, it all made sense: I couldn't find the source of the abnormal noise in the room during the day (even after turning off all air conditioning vents, there was still a strange noise. I thought I might have missed one, and even asked hotel staff to help confirm they were all off before going to bed). I called the front desk to request a room change due to an urgent need. A different night duty manager was on duty. After a long time, they called to say they would change our room. Upon entering the new room, I also heard a humming sound, very much like a loud air conditioner unit. It made us think that all the rooms in this hotel made such loud noises. Given that the duty manager claimed she had checked the room and found no abnormal noise, we thought: logically, at this late hour, they wouldn't "trick" a guest like this, would they? So we forced ourselves to lie down, utterly exhausted. After lying down, the wall behind the bed felt like the entire wall was vibrating! I tried to lie down for a while, but it was unbearable. I went out to investigate the noise again. Oh my god! Please watch the video in Figure 1!!! The equipment room was directly connected to the wall behind the bed! It was like being in a factory operating workshop... Helplessly, I called the duty manager again, asking her to be more diligent and give us a room where we could "actually sleep." It was already 1:00 AM! After a long time, around 2:00 AM, we finally got into a quiet room. It was on a good floor and in a good location. I just don't understand why the hotel insisted on forcing guests into "equipment rooms," and why they kept such suitable rooms empty until the very last minute???!!! Especially considering the circumstances: the guest booked the most expensive room type + repeatedly communicated the need for a quiet room + repeatedly inquired about the possibility of better room options. And we were assigned to "equipment rooms" twice in a row!!! And the timing was completely unreasonable. The first time, the guest arrived so early, even before 10:00 AM, and stated that check-in time didn't matter, quietness was paramount. What gave that duty manager the confidence and authority to believe that lying was so justifiable: how could a large hotel, during an off-peak season, not have any good rooms available because no guests had checked out??? Otherwise, where did the room assigned at 2:00 AM come from? It's not like a guest checked out at 1:00 AM, is it??? It was the exact same room type! The second time, even in the middle of the night, they didn't give up on their last bit of luck. Did they hope the guest would move into another "equipment room"? If it weren't for the fact that dawn was an hour away, they probably would have assigned yet another "equipment room"... They have no concept of a "guest" and lack even the most basic respect! All this back and forth, I didn't get a wink of sleep! I packed up and checked out very early the next day. This hotel is too terrifying... On my way, I reported the situation to the platform. The platform found the matter serious and immediately communicated with the hotel. They said the hotel's feedback was: they wanted to negotiate with me for an 80% discount if I didn't write a bad review! Hahahaha!!! I really don't know how this hotel, or rather, that daytime female duty manager, or this hotel group & brand, operates... I immediately replied to the platform: I refuse, you don't need to communicate with the hotel. As of now, I haven't received any apology from the hotel, not a single word or character. Perhaps the platform had done too good a job of bringing them customers before. Next, for my stay at the 'WANG Changbai Accor MGallery,' the butler proactively contacted me early on to make arrangements, helping to secure the best possible room. I didn't have to say a word for any extra communication. It was super quiet, a super spacious room, and I slept wonderfully. Grateful! The difference in quality is immediately apparent, the good and bad are clearly distinguishable! Also: the food quality at this terrible hotel is also worrying... During dinner, a cleaning lady was vacuuming the carpet with a high-powered vacuum cleaner... Also attached is Figure 8: an unknown substance on the sofa in the first 'equipment room'.

Service online: The concierge staff literally ran to help with our luggage. After experiencing such exceptional service, other hotels just don't measure up. Everyone, from the front desk manager to the concierge and even the pool lifeguard, made us feel incredibly welcome and warm. Accommodation: Overall, apart from a bit of dampness, the decor was quite nice and didn't feel old-fashioned at all.

The Park Hyatt was very pleasant during the off-season. Even though there weren't many guests, all the staff members in various departments provided dedicated service. Everything was well-organized and highly efficient. The breakfast at Yue Xuan restaurant was decent, with a good variety of items to choose from, and I think there was a rotation once over our four-day stay. The main meals were good, though some ingredients were unavailable, and we had to pre-order the fish we wanted. Room service, pillow delivery, and turn-down service were all very prompt, and the room was cleaned thoroughly. They also granted us a late check-out until 2 PM. Our airport transfer was also right on time. The hotel's Alaskan Malamutes are adorable! Rich and Pearl are especially well-behaved! Since it was the off-season, only our room had booked a session at that time, so we got to pet them to our heart's content. The handler was also very enthusiastic and took many photos and videos for us. Looking forward to seeing them again! 👋

I had several issues during my stay at the Park Hyatt Changbaishan that negatively impacted my experience. Here's my feedback: 1. **Room Lighting Design Flaws:** The light above the dining table was too dim to be effective, making it difficult to eat after ordering room service via QR code. The desk area was generally dark, and the provided desk lamp was purely decorative; it wasn't bright enough for reading or writing. 2. **Aging Room Facilities:** The indoor flooring creaked noticeably when walked on, creating disturbing noise. 3. **Complimentary Activity Benefits Invalidated After Extending Stay:** After extending my stay, I contacted the front desk via the in-room phone to confirm, and was told the complimentary activity benefits would be updated and effective. However, when I tried to use them outside, they still didn't work, disrupting my plans. 4. **Breakfast Experience:** The buffet breakfast had limited variety and lacked local Changbaishan specialties, making the selection quite monotonous. 5. **Butler Service:** My requests and inquiries regarding concierge car services made to the butler were not resolved. I hope the hotel can inspect and optimize the room lighting and flooring, improve the process for updating benefits after an extended stay, enhance the practical capabilities of the butler service, and improve the breakfast offerings.