Hotel Montana

I went a day earlier to confirm my stay with the hotel. They couldn't find my booking. I showed them my confirmation on my phone. I was told that they can see my confirmation number but no payment was made by trip.com. They assured me that such has happened before and told me to be on the safe guard book another room as a standby. They assured me that they will not swipe my card until matter is resolved. That assurance made me check in. I kept coming to the front office every now and then and I was told it was resolved. Only on the last night I was told that by Trip.com of the error in the address. In the meantime the hotel had swiped my card. Surprisingly they did not honour the feedbacks I gave to Hotel Montana Geneve and Hotel Montana Zurich. There was no email to apologise for the oversight and delay in handling. I went to the hotel one day earlier to check, they could have attended to it and not confidently putting the blame on trip.com since there has been previous incidents where [ayment was not received. I thought Hotel Montana group could have handled this matter better. Quite disappointing.

Great location..friendly service strong wifi and the bed is super good

Near the railway station Good location

Visited Geneva for a long w/end & chose to stay here. Location is close to local transport (hotel sent us free travel passes) & the train station. Hotel was cosy & comfortable with a lift to all floors, with a helpful & friendly reception team. Can’t comment on the buffet breakfast, as we didn’t try it. We just chose to eat out & sample the local delights. Lake Geneva at the bottom of the road & plenty of retain therapy en route if you have deep pockets.

Great location but that’s the only positive. Hotel room advertised as superior was anything but. Very small room with limited coffee facilities 2 pods of coffee and three sugars ! Bedroom ceiling had a grubby stain on it and generally looked tired. The balcony was pleasant and overlooked a busy car park. The receptionists were miserable and unwelcoming. Would not return

A beautiful hotel that is conveniently located with a welcoming staff. Breakfast was wonderful, as were cocktails in the Louis Bar. We will definitely stay again if we find ourselves in Lucerne in the future.

Needed a hotel near the station. Was stuffy, smelt of damp, had no Air con and with the window open was extremely noisy. Perhaps it’s cheap by Geneva standards, but at over £200 for one night I would have expected a decent sleep.

Great place to stay in Geneva. It was very close to the train station and tourist spots.