Geraldton Backpackers Reviews
Geraldton Backpackers
172 Marine Terrace, Geraldton, AustraliaView Hotel Details
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1 night
Geraldton Backpackers Guest Reviews
4.2/5
Very Good
26 review
Verified reviewsLocation4.3
Amenities4.3
Service4.1
Cleanliness4.1
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All Reviews(26)
Positive reviews(22)
Reviews with photos/video(2)
Negative reviews(4)
Anonymous User
Queen Room with Shared Bathroom and Juliet Balcony
Stayed in May 2024
Couples
12 review
Great
Posted on May 26, 2024
Geraldton backpacker is a nice little historical building that has been repurposed for backpacker stay! The lady at the receptionist was very friendly and welcoming. The shared kitchen is big and well equipped for almost any cooking!
Guest User
Queen Room with Shared Bathroom and Juliet Balcony
Stayed in Nov 2023
Solo travellers
2 review
Very Good
Posted on Nov 20, 2023
Great service frm the manager Pippa. Thanks for her help. Great location.. Was just right beside the beach.
Guest User
Bed in 4-Bed Female Dormitory Room
Stayed in Jul 2023
Solo travellers
8 review
Posted on Aug 2, 2023
This place is horrible, party till 4am!!! Don't stay here! Run!!!
Worst place I've ever stayed.
Good location but terrible service
Original TextTranslated by Google
Guest User
Bed in 4-Bed Female Dormitory Room
Stayed in Sep 2023
Friends
13 review
Outstanding
Posted on Oct 5, 2023
The most impressive trip, very good
Original TextTranslated by Google
Sid S
Stayed in May 2024
Solo travellers
Outstanding
Posted on May 16, 2024
Friendly staff it's clean and tidy and one of the originals of Bali that hasn't changed built in the older style. It's reasonably tucked away from any main roads so you don't get a lot of traffic noise. There's also a good selection of places to eat close by.
Response from Property: Thank you for your review.
Companion22179387011
Stayed in May 2024
Business travellers
Posted on May 3, 2024
Terrible custumer service from the owner. Abusive, volatile, umpredictable behaviour, she has outburts out of nowhere. Tip toing aroud her. Staff looks sad and worried on her presence. I will never go back there ever again and would not recomend it
Response from Property: I am confident the public will see from our other reviews that we offer a high level of customer service and look after our guests during their stay with us. Monica is a very volatile and unpredictable person, who trated guests, management and staff extremely badly. We would never treat our guest as Monica has stated here, it would not be in the best interest of our business. Threatening, abusive and erratic behaviour towards staff and guests will not be tolerated. For the safety of staff and guests Monica was asked to leave the property. It is disappointing that Monica has chosen to write a review which is not true. We would not accept Monica as a guest in the future.Our fantastic location and facilities ensure our guests are in a safe relaxed environment. Guests are able to enjoy the outdoor garden areas, two TV rooms, and our fantastic fully equipped kitchen. We offer guests a choice of rooms including private Single, Queen, Twin or shared dorm rooms. Staff are always available to assist guests in any way they can.
Elensmartinez
Stayed in Apr 2024
Couples
Outstanding
Posted on Apr 29, 2024
We stayed for a week in Geraldton Backpackers and it was great! The team works really good to keep everything clean and tidy all the time. The room was very quiet and the bed very comfy. The staff is amazing, specially Pippa and her husband John. They are such good people. I totally recommend staying there if you’re in Geraldton.
Response from Property: Thank you so much for your review. It was such a pleasure to have you staying with us. We look forward to seeing you again in the future.
Sid S
Stayed in Dec 2023
Solo travellers
Outstanding
Posted on Dec 27, 2023
Great location next to the beach with cinema and lots of shops cafés and restaurants in walking distance with off road secure parking. Very comfortable beds and nicely apponted tidy rooms. Great manager friendly and helpful. I've paid a lot more for a lot less. I have stayed several times and it's my prefferd place in Geraldton.
Response from Property: Thank you for your 5 star review, and your kind words. We are thrilled you love staying with us, and you appreciate all our hostel has to offer. It is always a pleasure to welcome you back.
554veronicak
Stayed in Aug 2023
Couples
Outstanding
Posted on Aug 23, 2023
Great location, secure parking & exceptionally clean. Easy walking to cafe's. Perfect for a few nights to break up a road trip. Had a room upstairs with a balcony overlooking the street but very quiet for a Saturday night.
Response from Property: Thank you for your review. We are trilled you loved your stay with us. We look forward to having the pleasure of you returning soon.
Guest User
Stayed in Jul 2023
Friends
0 review
Very Good
Posted on Jul 1, 2023
I stayed here one night as part of an organized trip with Autopia. The beds were VERY comfortable for a hostel accommodation; we were a bit confused with all the corridors etc but the map of the hostel was explained to us upon checking in so it helped. The on-site staff was very welcoming and kind. Also, everyone in each dorm room had its own set of keys which was much appreciated. Would recommend staying here!
Response from Property: Thank you for your review, and your kind words. We are so pleased you loved your stay with us.
Christopher
Stayed in Jun 2023
Friends
Outstanding
Posted on Jun 28, 2023
Great location right on the shore front. Staff was friendly and helpful with information on markets, restaurants and sights to see (check out the Horizon sphere and HMAS Sydney memorial). Only issue was one of the other guests being impatient. Full use of kitchen facilities to cook and store food.
Will
Stayed in May 2023
Friends
Very Good
Posted on May 13, 2023
Rules are strict, which is ideal. Everything was kept really clean and the other guests were very quiet. Price point is perfect for those who need a place to keep their stuff while they are out and about for the whole day. I'll certainly be going back there when I'm next in Gero :)
Guest User
Stayed in Apr 2023
Other
0 review
Outstanding
Posted on Apr 23, 2023
I booked this hostel for the long Easter weekend. The owner is friendly, the hostel is very clean and tidy, guests are well behaved and quiet. The location is in the center of Geraldton and right in front of the beach. I definitely recommend this hostel.
Response from Property: Thank you so much for your review, and your kind words. Thank you so much for mentioning the cleanliness of our hostel. We are so pleased you loved our great location. We hope we have the pleasure of meeting you again soon.
Guest User
Stayed in Apr 2023
Couples
0 review
Outstanding
Posted on Apr 5, 2023
This is great example of a traditional backpacker hostel. Clean bathrooms, excellent kitchen. Comfortable lounge areas, nice courtyards. The beach is just across the road. Lots of restaurants and bars close by. We had a double room with a balcony to the city. Not too noisy but the hum of people out and about.
Response from Property: Thank you for your 5 star review. We are thrilled that you loved our hostel and our facilities and fantastic location. We hope we have the pleasure of welcoming you back again in the future
Guest User
Stayed in Mar 2023
Solo travellers
0 review
Posted on Mar 15, 2023
I refused to stay at the Backpackers and booked in to the ocean hotel for very little extra. I wish I’d booked here first instead. You absolutely cannot check in or even drop your bag before 3.30pm. There isn’t someone on reception at all times and when I called the number (and rang the bell) several times, it said the number had been disconnected. The check in process was so long and I was told all the things I couldn’t do, including eating anything or drinking anything other than water in the room. The kitchen is shut at 9pm and you can only do your laundry if you book, for $10 and are told to use the laundrette down the road because the owner uses her expensive washing powder for the sheets and stores other things in the laundry. There’s no aircon. I understand it’s an old building but it was incredibly hot and I just needed to drop my bag in the room and splash my face but the lady on reception kept talking about all of the rules. It’s too much and very unwelcoming. You also have to leave a $50 cash key deposit which I’ve not experienced elsewhere. The hostel is dark, I was informed mostly male and the few women that are there are working for the owner. It’s also insanely hot with ceiling fans but these are just pushing warm air around. The shared bathrooms are like a sauna. The locker in the room was broken and very small so I couldn’t secure my things and it was clear I was imposing on the 2 women that were temporarily living in the room. The linen choices were a duvet or fleece blanket in summer temperatures!!! It was so unwelcoming and so not fit for purpose that I booked into the hotel and left. I don’t understand how this hostel has rated highly because it’s really not pleasant and I’d advise you to book elsewhere to avoid disappointment.
Response from Property: Wow Rachel! This is a disappointment. I can see from your profile that you only ever give 1 star reviews and you never seem to be satisfied with any of the places you have stayed. You have travelled from Great Britain to Geraldton in the middle of our summer, we have had above average temperatures this summer. Yes it was quite warm the day you arrived, however it was cooling down nicely and there was a beautiful sea breeze coming through the hostel when you arrived. I'm sorry to hear you had issues with your mobile phone, clearly we receive calls to run our business, so our number is definitely working. We are always happy for guests to drop their luggage off. I don't understand why you criticised my hostel when you only stayed for less than an hour. You spoke to the two beautiful girls in your room for less than 5 minutes, and then went to the gym. On your return you checked out. My hostel has a great rating because so many guests have appreciated what we offer them, including our great location, security parking, and our customer service. When you checked in you were not interested in hearing the check in process, however we are obligated to share with you the regulations that we need to adhere to. All the negative statements you have made in your review are a bit bizzare as you did not stay to use any of our facilities and therefore they did not affect you in any way, so I am not sure why you would say such things. You chose to book a shared dorm room, which means sharing with other females, you had a choice and you could have booked a private room. Perhaps you are not suited to shared accommodation. Key deposits are common practice in most hostels. Perhaps you are a first time traveller. I have checked the locker in your room and it is definitely not broken, the girls in your room showed you how to close the locker. By the way I do not have any males working for me at the hostel!
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