Hotel Igeretxe

This is a good one....Arrived at the hotel with my son on an evening around 6 o'clock after a 4 hour drive from Madrid. and a previous flight from Ireland.Early start at 4 am for myself and my 8 year old son.t was almost a record high temperature of 35 degrees.We pulled up to the Parking area to find no access without first going in to the hotel. We went to the door to find that there was no one at reception and we had to enter with a PIN that had been sent to me by email. I collected the envelope left on the reception desk and started to look for someone to open the Parking barrier.Eventually a waiter at the bar(when we found it,as all the other large rooms on the main floor were absolutely empty of all furnishings).said he would come out and open the barrier. We parked the car ,made our way up to the room and were hit by the heat inside the room.Immediately I turned on the A/C, only to find that instead of cooling the room it was pumping in even more hot air. I went down to the waiter and made my point only to be told that there was no one there to take care of the matter but there was a phone number stuck on the window at the front door to call in case of any EMERGENCIES. I called one of the 2 numbers and no one answered.After insisting on both numbers eventually the owner picked up and told me she would send someone to look at it but it was a very hot day....Oh come on!!!!!!!!We went off for a walk and returned to expect the matter resolved.It was not....I called a few times again and eventually she answered and said they would change my room. We moved our luggage and left for dinner.Upon returning we found the same problem as before.It was too late we were very tired and the only solution was to leave the door open slightly to the terrace although it was not a great relief as the weather had turned and sand was now being blown from the beach.(A local weather phenomenon which happens only a few times a year). The next morning tried to make a coffee from the machine (after having almost 0 sleep) hidden behind the curtain only to find stale water in it and it made some kind of coffee but not much less transparent than just water.I called reception to ask for a coffee only to be brought another 3 refills for the unfunctioning machine.I gave up. We went down to the bar for breakfast ,sat down and there was a COCKROACH on me.I brushed it off and quickly dispatched it.PLEASE REFER TO ATTACHED PHOTO) We reported this to one of the bartenders and left to have breakfast else where. Upon our return to the hotel we hastely packed our bags and waited for the Manager/Owner to arrive and stated our complaints.She apologised and upon my insistance and her disability to argue with the issues ,gave me a 50% discount.This was something but this should have not been charged by any means. Save your money . They should be *****ped of the 4 star rating immediately or at least reinspected . I would sleep in a car before stepping foot in that hotel again.

We went to ha have a coffee. I asked for a tea and I was served a hot milk with a tea bag, orange and something else. When I told the waiter that I just wanted a tea. He began to shout at me. I’m a. Spanish and I’m embarrassed about the customer service in my country. Please, don’t ever ask for a tea in Spain.