Guest User
January 27, 2022
We booked this apartment for a 2 night break so that we could attend a rugby match at Kingsholm Stadium. Unfortunately, we had a very unsatisfactory stay, for a number of reasons. When we arrived the apartment had been double booked, and the alternative was not as we required, having 2 double rooms rather than the double and twin we'd booked. There was someone's dressing gown hanging in one of the rooms (despite deep cleaning?), and the apartment was very cold for several hours after we arrived, as it had presumably not been heated for some time. On both nights we were disturbed throughout the evening and overnight until approximately 5.00 am by tenants of 2 other apartments, who were excessively noisy. There were other issues but these were the most significant. The host was singularly unhelpful when we complained, and eventually offered a grudging apology and said that the 'loud' tenants had been banned from the property - which didn't help us at all. I was very disappointed that we weren't offered any recompense, as our quite expensive weekend had been completely ruined. We won't be staying here again.