Kaibang Hotel Geermu Reviews

This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.

- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.

Stayed here 3 nights so that in itself shows how pleased we were. Very large rooms and perfect with Those who have kids.

I booked a chartered bus to Hoh Xil on the Qinghai-Gansu Great Ring Road and booked it here. After booking, I found that the price per night was reduced by 80. I communicated with the hotel to see if I could cancel and rebook. The answer was no! In the end, conscientious Ctrip paid the price difference. 4 points for breakfast!

I was completely deceived. I called to ask if there was air conditioning. The front desk said that they had only booked the room. I went there just for the air conditioning. After I arrived and checked in, they told me that the air conditioning was only on from 8pm to 12pm during the day. Not open all day. I didn't ask him before booking the room. I came all the way to check in and gave him the room card. I asked him what he meant by air conditioning. The room is equipped with a small refrigerator, but it has no electricity and cannot be used. It is also full of dust. The landline phone in the room cannot be used normally. The toilet light always turns on automatically, stays on in the middle of the night, and is difficult to turn off. The toilet curtains are see-through, making it awkward to use with children. There were a lot of stains on the carpet and a lot of scale on the glass in the shower room. The service is also poor. I asked for more bottles of mineral water...give me money, and asked me to borrow a mobile phone charging cable...give me money. You need money to get service for everything. This is my first time to experience this kind of five-star hotel. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review. Very bad review.

I rarely give negative reviews, but I really can't tolerate this kind of hotel. The level of cleaning was reported to the front desk many times, and even to the so-called leader on duty, without any apology or any handling measures.

The decoration of an old-fashioned star hotel and the service attitude are really speechless. It was past 9 o'clock when we checked in at night, and it was close to 12 o'clock when we came back to bed after dinner. We were still sleeping at about 7 o'clock the next morning. The waiter directly swiped the room card and came in and said that he wanted to clean the room. He also said that it was our request. I was really speechless. There is hair in the bathroom, and everything in the room is charged, even disposable toilet covers. This is the first time I have seen this charge in a hotel I have stayed at. The situation was reported to the lobby manager but nothing was done. All in all I wouldn't recommend it to others and won't come back again.

A very bad hotel, not worthy of five stars at all. There is no hot water in the shower and it is very cold after washing. It is very hot and dry after sleeping for one night without air conditioning. I called the front desk to say that there is no hot water, but no one answered me. What's your attitude? ! If you want a good night's sleep and a hot bath, look no further!

The service is really bad! 😠😠😠Be careful! ! ! Friends who pursue service should refer to my case. The hotel has fundamental management problems! ! I never comment. I stay in hotels so many times a year. This is the first time I have encountered this. I am so angry. The hotel's quality is not low, but the service attitude is not even comparable to that of ordinary B&Bs! I got wet shower slippers on the night I checked in, so I called the front desk and asked for a pair. When I checked out the next day, they still didn't give them. When I checked out, I asked the front desk why the slippers I asked for were not delivered. The reply was that he was not at work last night and I had to call to ask why. ,? Is it useful for you to ask now? The first time I tried to shirk responsibility was to walk barefoot at night. When I checked out, the front desk asked me if I had spent any money. I was clearly informed that I had not spent any money. The other party said I could leave if I didn't and the deposit would be returned the same way. As a result, after walking dozens of kilometers, the deposit was refunded but the money was less. I immediately called the front desk to ask why. They said I used a toilet seat. I said it was useless. I always bring my own things with children. The other party said that they would verify it and call them. Come by and wait until night without a call back, that's their service! I contacted Ctrip customer service in the evening to handle the matter. Ctrip's attitude was really a benchmark. Ctrip called back and said that the hotel meant that they had fewer things to clean and I had to use them. What's the logic? Can I say that I won’t have it if I live in it? I was very angry. I didn’t have much money, but why should I doubt my credibility? I strongly asked Ctrip to investigate the matter. The next day, Ctrip called me back and told me that the hotel had verified that there was no consumption and wanted to refund my money. They also apologized to me and I acknowledged it, but that day I didn't receive a call from the hotel. I got a call a day later. I asked for a refund via WeChat and asked why I couldn't return it the same way. The hotel said that the finance department was too busy and I laughed to death. Are you busy and am I not? Your fault also affects my mood for traveling, are you still reasonable? ! ! With the mentality of not wanting to cause trouble, I asked Jia WeChat to refund the money. There was no apology in the middle, and I didn’t feel the slightest apology. Then I stayed at the hotel on the 13th, and I still haven’t refunded the money to this day. I want to ask, what are the mistakes in your work? , my money was deducted even though I didn’t spend any money, yet it affected my mood without even a single apology! ! Also, may I ask when the refund will arrive? ! ! When encountering this service on the Northwest Ring Road, can tourism be started?

The room is large and the hardware decoration is OK, but there is a smell in the room! The most unacceptable and unbelievable thing is that the air conditioner in the room is not cooling due to the current weather. Call the front desk and ask the waiter to come to the room to handle it. The waiter opened the control panel and could hear a loud wind noise, but it was just wind noise and there was no air conditioning! No air conditioning! The executive room of my companion was the same, so I concluded that the central air conditioner was either not turned on, or it was broken! When I sleep with the windows open at night in a place like Golmud, I'm so hot that I'm sweating all over! Do hotels need to save energy like this? Very bad experience, five-star facilities, one-star experience!

I ordered a takeaway, and at around 10 o'clock, the hotel said it would be delivered to us by a robot. Then after 10:30, they called the front desk twice to remind us, and they also gave us the last number of the mobile phone and room number on the takeaway. But after waiting for two hours, the takeaway was still there at twelve o'clock. What are you doing at the front desk? If you don't want to deliver it, you can tell us and we will go get it ourselves, but why do you make us wait for so long when you tell us that you can deliver it? When the front desk finally dealt with it, they told us in a nonchalant manner: The specific house number was not written on it. But we gave the house number twice when we called. Is this the ability of your hotel’s front desk? A good hotel looks glamorous, but do the staff have this kind of work quality and attitude?

Overall, I was very dissatisfied with my stay, very unhappy, and it seriously affected my trip. I originally planned to go to Hoh Xil during the day, but because I didn't sleep well all night, I had to regret that I had to catch up on sleep in the room during the day. I saw that Ctrip was full of positive reviews, and I heard that Hu Ge was checking in today. I didn't expect it to be very disappointing. 1) Unable to sleep all night: There was loud noise every five to 10 minutes from 12 a.m. to 5 a.m., making it completely impossible to fall asleep. Even after wearing noise-cancelling headphones, I could still hear it; from 1:30 a.m. to 2:30 a.m. I contacted the hotel many times, but the hotel said that there were no rooms to change, and the solution they gave was to hire a security guard to patrol around. As a result, I still couldn't sleep well all night 2) There is no hot water in the room, so you have to take a cold shower at an altitude of 2800 3) The room is next to the chess and card room, and there is no card requirement. The chess and card room can freely enter and exit the room area, which is very unsafe. 4) When I checked in, the front desk service was very poor and inefficient: after the guest in front of me finished checking in, the waitress walked away without saying hello and left me there for 10 minutes; after repeatedly urging a man to come down, Substitution, after three minutes, the waitress came back and started from scratch again p

Checked in late, maybe because the room was full, we upgraded to a suite. When I entered the room, I noticed two flies flying around, but I didn't mind. When I took a shower later, the water temperature was out of control, hot and cold, so I asked the hotel to fix it. The first time I came to the waiter, it couldn't be solved. The second time I came to the engineer, he struggled for 20 minutes and told me that it couldn't be solved. He turned on the water and said it couldn't be fixed, but the water temperature was adjusted. As long as you don't move the switch, you should be fine. . Later, the temperature of the water in the child's bath began to be out of control again, and he was scalded twice. When requesting a room change, I was informed that there was no room available and could not be processed. It's really my first time to experience such a "five-star" experience. Families with children are advised to book with caution.

The room is hygienic and clean, the bed is more comfortable to sleep in, and the breakfast variety is rich.