Guest User
May 17, 2023
We felt like the owner, Fatima, went out of her way to be unpleasant and unaccommodating. The location was good. Hostile, unfriendly, rude. We had to search for her when we arrived to check in since no one was at reception. She refused to help us call the airport or arrange transport to retrieve our bags that the airline lost, insisting she would only help book tours (so she’d get commission). We obviously took our business elsewhere. Room was dank, dark, smelly, fetid and hot (hey, to be expected, right? It’s a cave). But ours also had no window or any ventilation at all unless we left the door open, in which case the owner’s car would run in. ZERO housekeeping during a four night stay. One morning Fatima came in to the room not realizing we were still there and then left abruptly, which was strange since again, she didn’t clean at all while we were there, not even to empty trash or replace toilet paper. She kept trying to get our friend to "gift" her the gold earrings she was wearing. The last few days she spent laying on the couch in reception saying she was sick and yelling at guests to close the door (the only way in or out). She did not keep her distance from us our our toddler and as a result we were all sick the rest of the two week trip with whatever she had. All in all, would NOT recommend.