CARLTON HOTEL COLLECTION Hotels in Hague

The stay was in itself OK. However, what is absolutely not OK is the handling of credit card data. At the arrival, my credit card blocked the deposit including tourism fee, which was also approved by me. The next morning when I sleeped, a amount was booked again from my credit card. When I noticed that I paid the tourist fee in bar at Check Out. The lady at the reception apologised for the disturbances and assured that the cancellations were cancelled. Now 3 weeks later I still wait for my money, no more feedback and had to open a case at my credit card company. That's very disappointing

Very quiet The room is very clean, I feel relieved after taking a bath, the bed and pillows are very comfortable, the hotel room feels very good, the items are very careful, the quality hotel will stay here next time, the location is very good