Pullman Hai Phong Grand Hotel

Supper friendly staff throughout check in and out. Great gym with most equipment needed. Very clean room. Location is superb for searching local foods.

The experience of staying here a month ago was very good, so this time I still prioritized choosing to stay here. Unfortunately, out of the 4-day accommodation, I encountered 2 days of unpleasant experiences. Actually, this hotel's hardware and renovation facilities are top-tier in Hai Phong, which is also the hotel's strength. However, I believe the hotel's core value lies in guests experiencing professional hospitality from service staff (including verbal respect and the ability to recognize whether someone is a guest). The hotel lobby service staff, as frontline personnel, need to work harder to improve. Otherwise, having guests' accommodation experience affected by service staff's inappropriate words and actions is truly counterproductive and wastes such excellent hardware. I hope the hotel can make improvements. This definitely affects guests' choice for their next stay and their recommendations to friends.

New and nice hotel in city downtown. Services are good with staffs are very friendly and so much help. Several restaurants serve vary kinds of food from East to West.

Fantastic stay  Staff where very nice and attentive

Great hotel, friendly staff. I love the gym, plenty of space and a separate room for yoga, stretching. Infinity pool is very welcoming. Beds are comfortable, we had some good shut eye. The view of port and the city  from the room was really nice. The only drawback was the automatic bidet seat control board not being cleaned properly. I will still come back the next time I’m in town.

We had a great stay here! It’s a lovely new hotel right in the middle of Hai Phong. Since most of the city was closed for New Years, we ate most meals here as well. They were accommodating to our 11 month old baby. The play room near the restaurant was a lot of fun the staff were all very nice and helpful. If we’re ever back in Haiphong, we would stay here again!