The hotel is conveniently located in Waterfront City, making it easy to travel to both Cat Bi International Airport and Hai Phong city center. The room was comfortable and well-maintained, while the swimming pool and restaurant met my expectations for a hotel of this standard.
However, I believe there is room for improvement in the service, especially at the front office. Although the hotel was not particularly busy during my stay, the staff did not appear very welcoming, and greetings were often missing. There was also no luggage assistance upon arrival.
When I asked about the possibility of a late check-out, the front desk responded in a rather inflexible and unfriendly manner, which left a disappointing impression. In addition, no one asked whether I was a One Harmony member or informed me of any applicable member benefits.
On a positive note, the security staff were excellent—very proactive in guiding me to the parking area and providing clear directions, which I truly appreciated.
Overall, the hotel’s facilities and location are solid, but a warmer and more guest-oriented service culture would significantly enhance the overall experience.
