Gora-Onsen　Setsugetsuka-Bettei　Suiun

The service and facilities are first-class, but the location is remote. Suitable for couples or families.

The room is large, breakfast and dinner are very rich, with many choices. It is not far from the station, but you need to walk up a steep slope to get there. It is recommended to contact the hotel in advance for pick-up.

We drove there by ourselves. If you drive there by yourself, the mountain road is still quite rugged, with a lot of steep slopes. There are many sharp turns on the mountain roads in Japan, but we still found it by following the navigation. The service was super good and very considerate. The dinner was very rich but the taste was average, but the service and other aspects of the experience can make up for it. There were not many people when we went there, and we tried all three private soups, which were very unique! If there is a next time, I will still consider this restaurant.

We booked a one night stay with two meals. The hotel provided Kaiseki cuisine, which was very rich and delicious! The location is near Gora Station, but there is a big slope. It is best to contact the hotel for pick-up, otherwise it will be difficult to pull the suitcase up hahahaha

Overall satisfactory. The hot spring is online. The courtyard layout is very beautiful.

The staff is very friendly and the accommodation is very clean. In particular, the young male staff carried all my luggage and treated me very kindly even though it was snowing and raining. I went on a trip with my parents, and I had a good rest.

I like the hotel's environment and rooms very much. They are exquisite, clean and have a Japanese style. Dinner and breakfast were also very good. When the staff saw that I was pregnant, they specially brought a mat and blanket and replaced the items on the menu that I couldn't eat. Although the lady in the restaurant did not speak English well, she communicated very hard and patiently. . The only slight drawback of the hotel may be that it is quite a bit uphill from Gora Station (the distance is very close, but there is an uphill slope). When we checked in, we came by chartered car, so we were worried about having to drag two large luggages with us after checking out. The station is inconvenient, but after checking in, I discovered that the hotel actually has a shuttle bus to Gora Station. If you need it when you check in, you can call the hotel to pick you up at Gora Station. In addition, I would like to express my special thanks to the Chinese-speaking lady at the front desk of the hotel. She left her film camera in the room when she checked out. Although it was very cheap, the photos of this trip were all in it. It was still a pity to lose it, so I called the hotel and hoped that they could mail it to my hotel in Tokyo. This Chinese-speaking lady handled the matter very quickly and patiently. Not only did she help me mail it, but she also contacted my hotel in Tokyo to explain the matter. When I checked in, the front desk in Tokyo was fully aware of the matter, which saved me a lot of trouble. The trouble of communication ~ Thank you very much. I will definitely choose this hotel without hesitation next time I have the opportunity to come to Hakone! Recommend everyone to stay!

Very good hot spring hotel experience, the hot spring water in the room is very hot ～ The food for dinner and breakfast was exquisite, but not outstanding. Originally, all drinks, including plum wine and beer, were provided for free 🍻The staff were very kind and courteous. Although they did not know English, they could communicate using Google Translate.