Best Hakone Hotels

"The room was great, and the front desk staff were very attentive and detailed. The hotel's overall environment is quite good, and the transportation is also convenient, making it suitable for friends visiting Hakone for the first time. The hotel facilities are complete, and the lounge on the second floor is open 24 hours. You can go there to have some drinks and chat, and it's all free."

"Hakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here"

"This was my third experience. I didn't book breakfast or dinner this time because of differing personal tastes. The front desk staff were very polite, and the quality remained consistent, but it would be better if they offered a different breakfast and dinner menu so other guests could have more options."

"The hotel has a beautiful environment, especially the Japanese garden 🏡 which is incredibly picturesque. Even though it's winter, the plum blossoms and cherry blossoms 🌸 in the courtyard are already in bloom, making for a pleasant stroll. There are also many cultural relics. The guest rooms are a bit dated, and the facilities are just average."

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"Our room this time was facing the street, and we could see Mount Fuji right when we opened the curtains in the morning. Even though some mountains were blocking the view, the peaks peeking through actually gave it more depth and character. The room was spotless and spacious enough to open up two large suitcases, making it perfect for families or groups traveling together. Notably, there's a convenience store at both the north and south exits of the hotel, which is super handy for grabbing water and snacks. However, the north exit is quieter compared to the bustling south exit. Also, the north and south exits aren't directly connected; you have to walk around for about 10 minutes, which can be a bit challenging if you're lugging heavy luggage. Since we were facing the street, we occasionally heard traffic or people chatting late at night (though it was much better with the windows closed). I guess that's a small price to pay for such a beautiful view. Overall, the view and cleanliness were big pluses, and it offers good value for money. I'd recommend it to anyone who has reasonable expectations for the view and quietness!"

"Overall, my stay was very satisfying. The hotel environment is quiet and comfortable; the moment you walk in, you feel a sense of relaxation, making it perfect for a weekend getaway. The room was clean and tidy, with a cozy atmosphere, and the bedding was soft, ensuring a very comfortable sleep. The hot springs are definitely the highlight of this hotel. The water is clear, and the temperature is just right, leaving you feeling completely relaxed after a soak. The different pools are also thoughtfully designed, with unique characteristics for both indoor and outdoor options. The outdoor hot springs, in particular, offer a truly delightful experience in a natural setting. Service also deserves praise. The staff were friendly and patient in answering any questions, making me feel well looked after. All in all, it was a very relaxing and pleasant stay. If I have the chance in the future, I would definitely consider coming back and highly recommend it to anyone looking to rest well and enjoy some hot springs."

"I was so surprised that I could stay in such a nice hotel for this price! My friend and I went together, and it even included an all-you-can-drink alcohol and soft drink option, which we really enjoyed! I'd love to stay here again the next time I visit Hakone!"

"I absolutely loved this hotel! Everything from booking, arranging the shuttle via email, to check-in and check-out, was incredibly smooth. The private onsen, which I reserved in advance via email, was also a wonderful experience. The location is fantastic, right next to Togendai – just a 5-minute walk away. It's super convenient for visiting Owakudani and taking the Hakone Sightseeing Cruise. If the hotel shuttle schedule doesn't work for you, you can easily catch a bus from Togendai to Odawara hub. What's more, the Togendai bus runs every 15 minutes, and it's the starting point, so you'll never have to worry about not getting a seat or a place for your luggage. The hotel's buffet breakfast and dinner, with free-flowing drinks, were also a highlight. Most importantly, my husband left his headphones at the hotel. When we realized, we were already in Kamakura, preparing to head to Yokohama. We immediately called the hotel, and their response was incredibly fast. They quickly located the headphones and sent them via courier to the nearest express pickup point at our Yokohama hotel. We received them successfully before returning home. A huge thank you! I highly recommend this hotel to everyone. There was not a single thing to complain about throughout our stay."

"This hotel is suitable for self-driving as public transport stops are quite a distance away, making it inconvenient with luggage. Checking in very late felt a bit odd, and I mistakenly went to an old building nearby which was quite a fright! However, many staff appeared the next morning and everything was sorted. The breakfast was plentiful, and the front desk staff, who spoke Chinese, were very helpful in assisting us with taxi bookings, which was a huge plus."