Hamburg Marriott Hotel

First of all, let me tell you the conclusion: this hotel has no service + serious racial discrimination + credit card fraud. Yes, it is that outrageous. I checked in at 10 pm on May 16th, and the check-in front desk gave me a wrong room. I booked a double bed room, but they gave me a standard room. Then my friend spoke German and couldn't get through to the front desk from the room (Figure 3). I could only drag my luggage down to argue with him. The front desk actually said: I know it's the wrong one. If you are satisfied, you can stay. I said I was definitely not satisfied. Then I changed rooms. I changed to a double bed room, which was a very strange room type in a corner. Then the door lock was broken. I blocked the door with a stool and slept for a night (Figure 4 and Figure 5). This process directly led to me not having dinner and being hungry all night (see Figure 1 and Figure 2 for the hygiene situation). I thought I had one more night to endure it. I really didn't want to make too much trouble. But the outrageous thing was that when I woke up in the morning, I found that he actually tried to deduct some money from me at 2:30 in the middle of the night! ! But I locked my card, so he didn’t deduct it (I had already swiped 100 yuan for pre-sale when I checked in last night). So I had to go downstairs to talk to him about this matter. This is illegal, right? (Pictures 9-12) Then I spent half the morning calling Marriott’s membership phone number (I am a Marriott member) to make sure that the membership center had recorded this matter. Then I went downstairs to find the front desk, and then it entered an even more outrageous climax. I asked the front desk who swiped my card? Why did I swipe my card at 2:30 in the middle of the night? The front desk (the white-haired person in the distance in Figures 6 and 7) looked up: I don’t know, there are so many people waiting behind me, you find a place to sit, go find the manager, don’t bother me. I was already dizzy at the time. Is this an international chain five-star hotel? Is this kind of employee with this attitude serious? Then I waited for the manager (the one in Figure 8) to explain my doubts to me, why did he give me a room that could not be locked, and why did he steal my card in the middle of the night? He explained to me that the night shift staff didn’t pay attention and thought that the pre-sale was not swiped, so they swiped it again. I said, first of all, who agreed to deduct my money when I was not there? If I didn't give you the pre-sale, how did you get my card information? Besides, how could there be such an amount as 173.17 for the pre-sale? He couldn't tell me, saying that he would have to wait until the higher-level leader came at 3 pm to find out, and the door lock problem had to be solved at 3 pm. As a result, at 3 pm, he told me that the door lock couldn't be repaired, and asked me to change rooms. In the end, the deduction of money was said to be a technical problem. . . I really laughed. The manager is Singaporean, and he kept telling me that they did have a problem. If there is a problem, then what about your attitude of apology? He didn't upgrade my room, nor did he give me a reasonable explanation. I still have several countries to go to later, and now I am worried every day that this five-star hotel in Germany will steal my card. The pre-sale has not been returned to me yet (I will wait a few more days for this). In short, I will keep arguing about this matter after returning to China. This hotel will be blacklisted for life, and I will also publicize it. I call 400 every week. It's really outrageous. A hotel that sells 2,000 yuan is so bullying.

Thank you for your hospitality! Especially thanks to the girl cook who fried eggs for us in a separate frying pan, having learned that we are Muslims. Everything was clean and comfortable