Hotel la Residence Hammamet

I booked one night in this hotel. Upon arrival, met with a wonderful receptionist Sami who offered me welcome drink and a place of Tunisian dessert. He upgraded my room to a suite for free. Well, the room or now the suite is so nice and big. A/C is not working. Went down to the reception and asked to fix the A/C and got the answer that it’s not working in the whole property for maintenance. Went outside to buy a bottle of water because I lack it in the room. Tried one hour to struggle with the weather and later on, decided to change the hotel. Again went down asking Sami to find me any solution or I have to leave with bad feelings. Such a gentleman, he upgraded me again to a bungalow, means additional kitchen and balcony. Wow, at last I can open the room door and the balcony door so as to get better. Breakfast is so simple. Location is great, few minutes from the beach. What I like in there is the great staff and the location of the hotel. Please you have to inform your customers about any maintenance in advance but don’t let them be in.

One of the best holidays we have been on as a family, the facilities of the hotel were amazing and the staff couldn’t do enough for us. The food was great and there was always activities to do throughout the day and entertainment on most nights. The hotel have their own animation team who are all lovely and try and get all the guests involved in what they are doing. The room was cleaned daily and fresh towels, toilet roll ect. Too.

Great place, very nice, funny, positive people. Interesting animations, on a different topic every day. A very nice swimming pool with slides, and next to it there is an aqua park and a football pitch. The beach is clean and has many attractions. I am happy to recommend and will definitely come back.

I stayed here in August 2023. On entry to the hotel the first impression was a classical, well aged building.and furnishings.. the stains on the seats were for sure well aged. The smell was also authentic, I thought there was a dead cat or bird within the sofa. The check.in process was friendly and quick and we were given an old school metal key with huge brass keyring. We were escorted to the rooms by an older gentleman who helped us with our bags and demonstrated the amenities, there was Aircon and it was functional. The opinion of the establishment quickly reduced when the stairs were used.. there we found a scaffold fitted to the building with 8mm steel wire protruding into the walkway. Children would be injured very quickly. Once settled we went to bar.. the bar had a smell which was similar to the dead cat smell in reception but it was more like a mixture of urine and cigarettes. The prices are reasonable in the bar. So one night at 9pm I was walking to my room and saw a pool of vomit on the hall by my room... I walked past it hoping someone would report it and have it cleaned... it was still there at 06.15 the following morning when I reported it to reception; I was told that the cleaners start at 07.00🤣 The morning shower was not correct temperature for a hot water system to remain safe for human use, in Europe we would have failed the compliance check for legionella. The hot water temp.was between 30 and 36 degrees. The shower curtain had some serious stories to tell, and I woidl say it also had its own bioculture. The toilet in my room would flush clean, but then turn brown... it must have had some back flow issues, the smell of my room was unreal... Like troopers we carried on and savoured the experience, eating out in glorious local restaurants and working during the day. One night I noticed how upset the plants looked in the reception, perhaps they were mourning for the loss of their fav cat. Major incident must be reported because at 01.00 hotel staff entered my room, by mistake. I had a heated discussion with the staff who had opened room 218 instead of room 318, the guest in 318 had locked her key in the room.... the hotel staff did not follow professional standard when opening rooms at night. The incompetence and unprofessionalism forced me to ask my boss to rebook, and I left! I add a few photos, the sofa is not wet, it is stained, like the pillows and bead sheets... Being a ginger it was alarming to find black public hair on the bath edge 3 days into the trip.

Avoid this place which is difficult to name a hotel. Dirty and smelling. The food was no so bad but the choice was extremely limited. Awful service. The receptionist is extremely rude and refused even to say his name. The air conditioning didn't work properly when the heat outside was above 40 degrees. The hotel has no private beach. There is a small space in the public beach for no more than 10 of its guests.