Holiday Inn Express Hangzhou Qianjiang Century City

The location of the hotel is very good, just next to the subway station and less than five minutes' walk. The hotel also helped me upgrade the room type. The service was friendly and the breakfast was very rich. I couldn't get enough of it. It was well worth the effort.

Summary written at the beginning: As a well-known chain hotel, the service ability is very poor! Those who watch concerts (several concerts in a row) should avoid it, you may not be able to check in when the concert starts! 1. As the first recommended chain hotel near Da Lianhua, it should be very experienced. It is understandable that Jay Chou’s concerts are full and the service is busy, but is it unreasonable that there is no room at 4:30 in the afternoon? What’s more, it is clearly written on the software that [a room has been reserved for you]! When asked when to check in, I don’t know, and I am evasive and hesitant about everything I ask, just let you wait, and say that they are "urgently checking the room and cleaning". I asked where the manager was, wanted an explanation, and wanted to know when I could check in. The answer I got was that the manager went to check the room (there were three people standing at the front desk at this time. As an employee, they would not answer our questions directly, nor would they give any effective explanation. Instead of checking the room, the manager went to check the room. Is this the service of a well-known hotel chain? I asked dozens of times and repeatedly questioned them before they confessed that such a large hotel chain only had four cleaners!!! I checked out late after watching the concert the day before, and there was no time to clean. Back to the beginning, knowing that the room was full and in great demand, they still expected four cleaners to clean and prepare the room. What a capitalist! 2. The shower door was obviously installed upside down, making it inconvenient to enter and exit 3. I don’t know if it was an emergency prepared room, and the cleaning was not so thorough or something, the quilt and pillow had a smell, which deducted a lot of points! 4. The "method" I finally used to check in: move a chair and wait in line at the front desk, don't sit in the lounge area next to it, just wait at the front desk, you are the first in line, and then keep asking/asking! 5. No words/actions of apology, the customer obviously did nothing wrong, it was purely the hotel's inaction, but he didn't get any explanation or apology!

The hotel is large, with new facilities and a high-tech feel. It is in a new district and the surrounding area is not very popular. There is a commercial complex next to Exit A of the subway station, with many choices for food. The overall cost-effectiveness of the hotel is very high and it is worth recommending.

There was urine in the toilet of the hotel, and the lid was full of urine stains. When I called the front desk, the first reaction was that their disinfectant might be this color. After complaining to the headquarters, the manager came to apologize. But there was no real action to show their sincerity. The service of the front desk staff was not good at all, and they didn't smile, but had a bitter face. But the environment and facilities are okay for this price. It feels like everyone is new and the management is chaotic. People who care about hygiene and have mysophobia should be cautious.

The room is of good size and clean. The refrigerator in the entrance is not very clean. The room is new. The lobby is small. There are many breakfast items. The price/performance ratio is good. The front desk has a good service attitude.

The room is very clean, the overall decoration is simple, generous and bright, the front desk service is very good, the breakfast is very rich, and there are five-star hardware facilities and supporting services. It was a very good experience, I recommend everyone to stay, it is a very good hotel

The newly opened hotel is very cost-effective. It has convenient transportation and parking. The rooms are equipped with intelligent equipment and the toilets are all functional. The rooms also come with free drinks and snacks. The breakfast is rich and delicious. ! The food delivery robot is also a plus, I will stay here again next time!

The environment is nice, very clean, the room is relatively large, and the subway entrance is only two or three minutes away. I would like to give special praise to the girl at the front desk. Because I was placing an order for a friend, I communicated with her on the phone for a long time. She was very patient. When we left something when we left, she helped us deal with it immediately. The breakfast was also good, refreshing, and there were many varieties.

The room was clean and tidy, and the breakfast had a rich variety. The front desk service was very good. It rained every day in Hangzhou these days, and the weather was a bit cold. I didn't bring many clothes when I went out. The front desk sent me a hot pack. I didn't bring a charger, and the front desk lady also lent me her personal charger, which was very heartwarming. So I stayed one more night. Recommended.