I didn't think about the comments, and it was better not to take a rest for a night. I felt very bad when I got up. So simply talk about it.
1. To do service, we must consider everything about the customer. If you can't consider it, don't reply to the customer. When I went to the room and found that it was a little far away from the meeting place, I called the front desk and said that I could check out. I booked a hotel near the meeting place and booked a taxi. After going down, a male service staff had to deduct half of the room rate. The shop manager came over and said: Okay, I will bear it for you, but 100 will be deducted. Are you taking your fault? I suggest that the service staff don't speak if they can't speak.
2. Because the room I opened for the first time was too deep, I walked back and forth. I'm afraid of delays and let the front desk change my room. Later, I called my room to communicate about check-out, and I heard someone say: Hey, this person is really, he just wanted to check out after changing the room. I suggest that if the service staff complain, stay away and complain. Guests on the phone will feel uncomfortable.
3. The family room I booked is as fast as 400. I live close to the elevator, 8301. But I would like to ask you shouldn't you remind the guests that they are close to the elevator, the elevator is running loudly? I have been listening to Dangdang's voice all night. Can I rest? The money spent is really disgusting.
4. As a service staff, the most basic thing is professionalism, and there are disputes between us. But later, during the stay in the hotel, he did not say hello, had no attitude, and had a cold expression on his face. If you can't do the service, you can't do it. Part of the hotel experience is the check-in experience, and the most important thing is the in-store service staff. If you don't handle the situation well, you won't be your customer after a dispute? Taken it.
5. I want to like the customer service of Ctrip to handle our affairs. After listening to what we have said, I have been thinking about the hotel. Where's the hotel? There has been no response since the situation. When checking out, the manager was sitting at the table opposite the front desk. There was no response. It was awesome without friends.
6. It is not recommended to stay, economic hotel standards, high-end prices, hostel services, ha ha. I won’t say whether the bed is clean or not, because I’m so sleepy that I don’t want to take pictures.
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