Serenity Diamond Hotel Reviews

We were only able to stay in the lobby while we were waiting for our tour to Ninh Binh. Both staff members were welcoming and helpful. Their sofa was soft, which allowed us to relax as we were all tired from coming from Sa Pa. When we returned from our tour and it was time for our check-in, a new receptionist greeted us. However, we were unable to check in as the room we were supposed to get was still occupied because the guest got sick and had to extend their stay. They were fully booked. They did arrange for our transfer to their sister hotel (Rising Dragon Estate) near the Train Street. We could literally see the cafes and the train from the balcony. My rating is based solely on the cleanliness of the lobby area as well as the amenities. It would have been nice if we were able to stay there, but everything was arranged smoothly and we didn't have to pay anything extra. Plus, the staff at the Rising Dragon were also accommodating and friendly.

comfortable.. service also sooooo good from the time i arrive untill checked out their staf so kind

It’s an amazing trip and the location was just enough for us to roam around.. And the staff are so helpful , especially Manager since we had no prior booking for anything 😅, they help us book tours and transportation . We’re so thankful to them.

Good service / wifi and the center of Hanoi

Nice hotel. I got a spacious room with windows. Big wardrobe. Complete amenities.

Very happy with this hotel, nothing to complain about

good stay for the price

Except that the room is a bit small, everything else is good. The location is good, right in the old town, and the price is not expensive. Overall, I am quite satisfied

The building is old. The location is quiet and good. It is close to Hanoi train station.

Other than the okay location, this hotel is by far the worse hotel I have been in. Very old and run down. Poor insulation from outside noise and smoke coming in through the windows, washroom and gap between the front entrance. Tiny washroom, broken, old and moldy. Uncomfortable bed and poorly lit. No heat, it doesn't work either!

Paid for 3 nights left after the first night. The pictures on the internet are from many years ago. It's like a dirty hourly love hotel in some back street in Bangkok. 6th floor took me ages to shower as there is almost no water pressure. The staff are friendly. When I handed my card over, there were no questions. Nothing to say or ask. Not fit for human habitation and they know it.