Movenpick Living West Hanoi Reviews

Response from Property: Dear Trace Yeo, Warm greetings from Movenpick Living West Hanoi. On behalf of the entire team, I would like to express our most sincere thanks for your non-stop support and thank you for your lovely review on Trip.com. It's amazing hearing you're satisfied with hotel interior decoration, spacious room, comfortable bed, multi-breakfast option and reasonable price. I have shared your inspiring words with all team members and for sure these will help us in keep delivering the best moment to all valued guests. Again, we much appreciate your sharing experience and kind support. Movenpick Living West Hanoi Team is truly looking forward to your next visit. May the new week bring you positive vibe & a lot of business opportunities (: Best regards, Jessica Ninh Guest Experience Manager

Response from Property: Dear Hihijai,Thank you for taking the time to tell us about your experience at the Mövenpick Living West Hanoi. While we are pleased to read that you're happy with chocolate hour and helpful staff, we are sorry for not meeting your expectation regarding the amenities in the room. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments have been shared with our concerned department to take any appropriate adjustment & improvement.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jessica NinhGuest Experience Manager

Response from Property: Dear Valued Guest,We are so delighted to learn that you had an excellent experience at Mövenpick Living West Hanoi. It is wonderful to know that you're satisfied with the service, food and location. Obviously, your nice words will inspire our team in keep providing the best moment to all valued guests. Thank you so much for your kind support and sharing your experience. Mövenpick Living West Hanoi is excited to welcome you back on your next business trips to Hanoi. Take care. Jessica Ninh Guest Experience Manager

Response from Property: Dear Valued Guest, Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you so much for choosing our property for your recent trip to Hanoi and taking your valued time to post this review for us. We are delighted to learn that you're happy with hotel staff & facilities. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality. Sincerely thanks again for your kind support and valuable review. Eastin Hotel & Residences Hanoi Team is truly looking forward to welcoming you back on your next business trips to Hanoi. Wishing you all the best. Best regards, Ninh Thi Chinh Guest Experience Manager

Response from Property: Dear HappyTravels01, Thank you very much for staying at Mövenpick Living West Hanoi and sharing your experience with us. We are delighted to learn that you had a pleasant stay and happy with clean, spacious room & nice front office team. Besides, we are sorry for not meeting your expectation regarding the staff attitude at Com Vong restaurant. Your constructive feedback has been shared with F&B department for improving the service accordingly. Again, we can't thank enough for your kind support and sharing your experiene. Mövenpick Living West Hanoi Team hopes to have another opportunity to better serve you in the future. Wishing you all the best. Kindest regards, Jessica Ninh Guest Experience Manager

Response from Property: Dear Empire,Thank you for taking the time to tell us about your experience at the Mövenpick Living West Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mövenpick, we strive to provide a superior service experience for every customer. Therefore, your feedback about food already shared with Culinary Team to improve the food quality & experience.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jessica NinhGuest Experience Manager

Response from Property: Dear Mr. Mayur Mohan Chabbi,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you so much for selecting our property for your recent trip to Hanoi and sharing your feedback with us on Trip.comWhile we are delighted to learn that you're satisfied with front desk staff, we are sorry for not meeting your expectation regarding the room size. Please kindly be noted that there are 07 room types in our room category and we hope you consider to book another room type for upcoming trip. Once again, sincere thanks for your kind support and sharing your experience. Eastin Hanoi Team is looking forward to welcoming back in the future.Wishing you all the best.Kindest regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Response from Property: Dear Pongtanong, We're so delighted to hear that you enjoyed the stay with us. The hotel room and staff met your expectation. At Movenpick, we always strive to provide the best moment to our guests and rewarded by your happiness and satisfaction. We can't thank you enough for your wonderful feedback and kind support. The Movenpick Living West Hanoi hopes to welcome you back soon and have another memorable stay. May the new week filled you with joy, luck & positive energy. Sincerely, Jessica Ninh Guest Experience Manager

Response from Property: Dear Alexvep,Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you for staying with us on your recently business trip to Hanoi and thanks for taking your time to post this lovely review for us. We are delighted to learn that you has a pleasant stay. Guest satisfaction is always our first priority and your constructive feedback will help us to continue maintaining and improving service quality. Sincere thanks again for your nice review. Eastin Hotel & Residences Hanoi Team look forward to welcoming you back on your next business trips to Hanoi. Wishing you all the best. Kindest regards, Ninh Thi Chinh (Jessica) Guest Experience Manager

Response from Property: Dear Valued Guest, Warmest greetings from Eastin Hotel & Residences Hanoi. First of all, on behalf of my entire team here at Eastin Hotel & Residences Hanoi, I would like to thank you very much for your repetitive business. As one of our loyal customers, we are delighted to receive your regular visits and comments. We are more than happy to learn that our services met your expectation. Your inspiring words would be shared to our team members and surely, they will be thrilled to hear about them. Guest satisfaction is always our 1st priority and your constructive feedback will help us to continue maintaining and improving service quality. Repeated thanks for your constant support. Eastin Hotel & Residences Hanoi Team is truly looking forward to welcoming you back in your re-visits to Hanoi. Wishing you all the best. Kindest regards, Ninh Thi Chinh (Jessica) Guest Experience Manager

Response from Property: Dear Lee St, Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you very much for choosing our property for your trip to Hanoi during BornPink Concern and rating us on Trip.com We are delighted to learn that you had a pleasant stay. Guest satisfaction is always our first priority and your constructive feedback will help us to continue maintaining and improving service quality. Repeated thanks for your valuable feedback. We look forward to welcoming you back soon. Kindest regards, Ninh Thi Chinh (Jessica) Guest Experience Manager

Response from Property: Dear Valued Guest, Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you very much for staying and rating us on Trip.com We are delighted to learn that you're happy with our services & facilities. Guest satisfaction is always our first priority and your constructive feedback will help us to continue maintaining and improving service quality. Once again, many thanks for your valuable feedback. We look forward to welcoming you back soon. Kindest regards, Ninh Thi Chinh (Jessica) Guest Experience Manager

Response from Property: Dear Valued Guest, Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you for staying with us on your recently business trip to Hanoi and thanks for taking your time to post this review for us. We are delighted to learn that you had a pleasant stay. Guest satisfaction is always our first priority and your constructive feedback will help us to continue maintaining and improving service quality. Once again, thank you for taking your time to share your feedback. Eastin Hotel & Residences Hanoi Team look forward to welcoming you back on your next business trips to Hanoi. Wishing you all the best. Kindest regards, Ninh Thi Chinh (Jessica) Guest Experience Manager

Response from Property: Dear Wu Tung Shen, Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you very much for choosing our property for your recent business trip to Hanoi and posting this 5 star review for us on Trip.com. We are delighted to learn that you had a perfect stay and satisfied with hotel room, value and breakfast. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality. May I sincere thanks again for your kind support and valuable review. Eastin Hotel & Residences Hanoi Team is truly looking forward to welcoming you back on your next business trips to Hanoi. Yours sincerely, Ninh Thi Chinh Guest Experience Manager