Hanoi Quan Bac Tu Liem 5-star Hotels

This five-star hotel offers impeccable service, with every detail thoughtfully taken care of from check-in to check-out. The environment is luxurious and comfortable, the rooms are spacious and spotless, and the facilities are top-notch. Moreover, the price is very affordable, offering excellent value for money. I especially want to commend Alice and Mimi, two outstanding staff members. They are warm, friendly, and attentive to guests’ needs, and their smiles are incredibly sweet, making the experience even more pleasant. Whether in the restaurant or room service, they demonstrate a high level of professionalism. This stay was an exceptional experience, and I will definitely return and recommend this hotel to my friends!

My stay at this hotel was nothing short of amazing. From the warm welcome at check-in to the thoughtful surprises throughout our stay, the hospitality truly stood out. A special shoutout to Henry at the front desk, who went above and beyond by sharing his personal Google Maps list of local food recommendations—this made exploring the city’s culinary scene so much easier! The hotel also made my husband’s birthday extra special. We were greeted with a beautifully decorated cake upon arrival, and the next morning, the staff surprised him with another sweet gesture during breakfast, leaving him absolutely awestruck. Our room was spacious, clean, and comfortable with a large, cozy bed perfect for a couple’s getaway. After a long day of sightseeing, we loved unwinding at the top-floor bar, enjoying drinks with a great view. Location-wise, the hotel is strategically placed - close to charming cafés, restaurants, and major tourist attractions, making it incredibly convenient. Overall, this hotel exceeded our expectations, and I would highly recommend it to anyone looking for a luxurious, thoughtful, and well-located stay. We’ll definitely be back!

The location is great! The lake and the old town are about 3-5 minutes away, there is a convenience store right in front of the hotel, and there is a Miyake supermarket, cafes, and restaurants near the hotel. All the staff are very kind. There is a smoking area in front of the hotel entrance. I stayed with a friend for two nights. Disadvantages I chose this hotel because it was listed as [Newly built in 2023] on Trip.com, the photos were beautiful, and it had an elevator. However, will it be renovated in 2023? I wonder... The wallpaper looks hand-painted. The building and facilities look old no matter how you look at it. The room has a handmade ventilation fan and it is cold. It's common in Vietnam, but in old facilities, the toilet pipes smell a little... And there is no elevator to the room! ! ! ! The staff carried my luggage up to the third floor, but it was difficult to take the carry-on down when I checked out. I was able to take a Grab taxi from the airport, but it seems that the name was changed when it was renovated, so if I copy the address on Trip.com, I will arrive at a different location. It's close, though. On Google, there is a [Walking Something Hotel? 】 to get the address. There is a new hotel called 【MARO Hotel】 next to it, so it's probably best to use that address to find the hotel. I thought it was a new hotel when I got out of the taxi, so I went to that hotel first, and it was clean and the staff were very new. And when I tried to call for Grab when I was leaving, it wasn't in a location where I could call for it, so I had to push my carrier right and walk about 300 meters to the left and come out onto a road full of big motorbikes, so it was quite a struggle on the way back... It was a good location for sightseeing, though.

Location is good, convenient to 36 Ancient Street and Hoan Kiem Lake Scenic Area

The best thing about this hotel were the staff who were brilliant. Excellent English speaking and really helpful. There are two buildings and we were in the ‘second’ one. Only a few steps to the other hotel for breakfast in the morning. Breakfast had the normal offerings and was good. Our room was top floor with a good sized balcony. Biggest problem was that the room was small and there was no space to leave cases out or unpack. It was clean and service d daily. Lift was slow but got there - a walk up from the 6th to 7th floor

Good location, there are many choices for eating and coffee shops nearby, very good shopping, staying on the seventh floor of the top floor when checking in, so it is very quiet, the equipment is very new, the air conditioner is very cold, sleep well all night, the counter waiter is very good, the waitress on duty in the afternoon is very responsible for dealing with the problems I encountered, I will stay again next time I come to Hanoi and recommend it to travelers who want to stay near Hoanjian Lake.

Rooms are small. Location is fantastic. Ask Percy for food and Spa recommendations. Was initially unhappy over the rooms not being together and 1 was just right below the below. But he redeemed it by recommending us a very good restaurant MET and Spa just right opposite the hotel. Would recommend single or friends trip to stay in this hotel.

Good location, near Hoam Kiem Lake and Old Quarters. Standard Room is small for 2 persons but still okey. Room facilities are quite old, bed is slightly hard.

The room is just like the photo, it is large and has a sofa and bathtub which is a plus! The sound insulation is good, although you can slightly hear people talking outside, but there are only two rooms on the first floor, so it won't last long. The staff at the counter was friendly and knew that we had plans for the next day and told us that we could order breakfast first to save time. There is a skybar where you can see Huanjian Lake directly. Recommended~ Small disadvantages are that the bathtub drains slowly and there is no price list for the minibar in the room. It may be more convenient for travelers to provide it.