Allentown Bethlehem Airport

The spa was closed and that was one of the reasons I booked this place. I would have went elsewhere had I known that. I needed the spa because of a medical condition

The manager was great. Our early flight would mean that we would miss breakfast and she gave us food from the kitchen to eat in the morning. Everything was great.

The property was very clean and orderly. The one thing that was lacking which was not that big of a deal was there was no guide on the TV so you never knew what was playing or what was coming up next. I happened to have a bit of free time on my trip and was flipping through the channels a couple of times trying to find what to watch. Not a huge deal but it was a little annoying.

Rooms are huge. Free beer, wine and pizza from 5:30-7pm. Relaxing hot tub. I've stayed at plenty of hotels and this was definitely one of the best ones.

Very displeased. Chose this hotel b/c advertised on travelocity to have free extended parking and free shuttle service to the airport. Get to the hotel to check-in and Megan was at the desk and informed us there is not free parking. I showed her the screenshot showing the free parking advertised on Travelocity. She states that b/c we booked on Travelocity, she cannot help us fix the issue and we have to speak with her manager in the am. Never did introduce herself, was rude, very unhelpful when asking about shuttle services in am. Area behind the desk was also cluttered and staff was dressed very unprofessionally. Would have picked a much nicer hotel for a small increase in rate if we had known how bad their service would be and that there actually supposedly is not free parking. Oh, and they also did not have a shuttle service that morning to get us to the airport, so we ended up driving over ourselves anyway. Overall, very dissatisfied in customer service and overall experience. was outdated and had a funny smell and again. Megan at the desk was rude and very unhelpful.

The front desk staff was really obnoxious. She kept bolstering about being from new york, as if i cared. I didn't and she should've left the attitude at home

EVERYTHING, The staff was excellent and friendly and always supportive with any request, just simply the way I would expect and or want any innkeepers to be! Thanks

Convenient to ABE. Bed was comfortable. A little dated. Compressor in the refrigerator was a little loud.