Guest User
April 27, 2024
A disastrous stay. I had booked a room for 3 days for work. I chose this hotel because in the photos it seemed to be a quiet place. Before arriving at the hotel I received a call informing me of a water problem which apparently could be resolved during the day but that a room was also reserved in another nearby hotel if the repair was not possible. is not possible. As the problem was not resolved in the evening, I agreed to repack my bags and leave for the new hotel. In this hotel it is not possible to have lunch except a cold plate of cold meats. I accept so as not to waste any more time. the next day, because of the arrival of 150 people, I was told that the restaurant was also closed at noon but I could eat in my room. I accept again but I expect the meal to be brought to the room. Well no, I had to go get it myself from the kitchen. I moved once again to return to the hotel “Le sorbiers” because I was told that the repair had been done. I go to my room and... freezing cold because the heating was not on due to an oversight according to an employee. The water in the drip is cold. I am given a small electric heater which heats the room a little but not the bathroom. Imagine the situation. A gentleman tells me that all these inconveniences will be taken into account when I leave, but when it comes to paying there is no question of it. On the contrary, I received an unpleasant response, accusing me of having culpably left the room an hour late. Result: I couldn't finish my work, I suffered hell between moves, cold and meal problems because of their incompetence. A group of young people who contradict themselves all the time and always attached to their cell phones who only care about winning and not about the well-being of customers. Your turn to judge. Diego Lo Piccolo
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