DoubleTree by Hilton Heyuan

DoubleTree by Hilton Heyuan Reviews

DoubleTree by Hilton Heyuan

No. 123 Yuewang Avenue, Yuancheng District, Heyuan, Guangdong, 517000, ChinaView Hotel Details
DoubleTree by Hilton Heyuan
DoubleTree by Hilton HeyuanDoubleTree by Hilton HeyuanDoubleTree by Hilton Heyuan
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DoubleTree by Hilton Heyuan Guest Reviews

4.7/5
Outstanding
2904 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2904)
Positive reviews(2849)
Reviews with photos/video(439)
Friendly front desk staff(164)
Delicious breakfast(141)
Great swimming pool(92)
Perfect for kids(79)
Delicious buffet(45)
Luxurious(20)
Has facilities for children(18)
Clean pool(14)
Negative reviews(52)
Guest User
Deluxe Premium King Room
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 23, 2025
Our second stay at this hotel. Great location and clean room. We would like to thank Tiger at the Front Desk for his help and organizing the cake for us this time round 😃
Response from Property: Dear guests, thank you for choosing DoubleTree by Hilton Heyuan. We are glad to know that your visit is another satisfying stay. We are honored to receive your recognition of Tiger service at the Front Desk. All of our Hilton team members are passionate about providing excellent service. We look forward to serving you again in the future.
E.C. Family
DoubleTree Twin Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The hotel is simply amazing! It’s really 5 stars Hotel ⭐️⭐️⭐️⭐️⭐️ The managers Kelvin and Ivan are a very polite person. At the restaurant, David, May, the manager Leo, and all the staffs are impeccable. The room is clean, new, good smells, perfect cleaning in all the hotel. Our family are so happy with the treatment. Breakfast delicious and also dinner buffet with so fresh meat and all. We extended 2 days more just because of all the things and the people kindness that the Hotel can offer. We gonna be back in this Hotel for sure and indicate all our friends. Thank you all for everything and perfect treatment.
6/9
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful staying experience with us. We sincerely thank you for your appreciation of hotel environment, DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to DoubleTree by Hilton Heyuan. Thank you once again for your support. with Best Regards.
Guest User
Deluxe Premium King Room
Stayed in Apr 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Nice concierge service , the room size is spacious , with a bath tub facing the spectacular city view. Will definitely come again
Response from Property: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Anonymous User
DoubleTree King Room
Stayed in Jun 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Kelvin introduced the hotel's facilities and time, which was very helpful to me. Lulu and Amy were also very lovely!
Response from Property: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Lee Xiao long
DoubleTree King Room
Stayed in Jun 2024
Family
15 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Was perfect like always
Response from Property: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Yudjej
DoubleTree Twin Room
Stayed in Apr 2023
Family
12 review
4.7/5
Amazing
Posted on May 29, 2023
there was smoking smell inside the room despite we rested a non-smoking room. the reception staff changed another room for us which was ok. room size was big and the hotel can maintain its standard. there are many eateries nearby. hotel guests get special discount (up to 50%) for body massage on the 1st floor and reception is on the 2nd floor. overall happy stay.
Response from Property: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us. Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to Doubletree. Thank you once again for your support. With best regards.
PIERRE PAUL THIERRY
DoubleTree King Room
Stayed in Dec 2022
Couples
30 review
4.7/5
Amazing
Posted on Jan 4, 2023
Clean room. Very good breakfast. The bathroom amenities are a bit dated. Well located. Advice: prior to booking, ask the hotel whether the hot springs are open or not.
Response from Property: Dear guests, welcome to stay at Doubletree by Hilton heyuan Hotel and give it five stars' praise. The hotel has 427 spacious and comfortable rooms and suites with an area of 46-300 square meters and our "dream is always here ™” Sleep experience. Thank you for your recognition of the hotel and your satisfaction with the buffet breakfast. Your satisfaction is our greatest encouragement. After learning about the bathroom facilities you mentioned, we will strengthen the improvement and maintenance of the hotel's equipment and facilities. We hope that you can continue to pay attention to the Heyuan Huijing Hilton Doubletree Hotel in the future, and tell us more about your feelings and experiences when staying in the future. We sincerely look forward to your coming again!
Guest User
DoubleTree King Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 4, 2024
nice nice nice
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, with the team and immediate action has been done to improve the service details. Thank you once again for your support.We wish you a nice day
Guest User
Deluxe King Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
very good
Response from Property: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
DorotaGZ
DoubleTree King Room
Stayed in Jul 2022
Couples
25 review
4.5/5
Great
Posted on Aug 13, 2022
Big room, great breakfast (served until 11 on the weekends), nice staff, relatively cheap spa. Pity that the outdoor swimming pool was only open from 4:30 pm
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us. We sincerely thank you for your appreciation of hotel environment and service. DoubleTree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Because of the high outdoor temperature and for the safety of our guests, the outdoor pool is open at 4:30. We do look forward to your next visit to Heyuan. Thank you once again for your support. With best regards.
Guest User
DoubleTree King Room
Stayed in Dec 2021
Solo travellers
72 review
5.0/5
Outstanding
Posted on Apr 24, 2022
Chose the hotel because of the location, close to a park, the river and shopping centre and because of the facilities with excellent breakfast, swimming pool and hot spring. Hot spring is expensive and became overpriced at the holiday. The pool then closed for the holiday too! Restaurant served great food but was only open at the weekend. Coffee bar in the lounge also overpriced and very slow service. They were very helpful in changing the room which was too hot and the air conditioning doesn't work in winter.
Response from Property: Dear Guest,
A warm greeting from Doubletree by hilton Heyuan, Thank you for taking your precious time in sharing your comment with us.

We writing to express my sincere apologies for the experience you encountered during your stay with us. sorry that the experience was not up to your expectations especially in various area such as Services and Facilities, etc.
should your travel bring you back to Heyuan, We are would love for you to stay with us again and experience the true spirit of Doubletree by hilton Heyuan.
Guest User
DoubleTree Twin Room
Stayed in Jun 2022
Business travellers
3 review
5.0/5
Outstanding
Posted on Jul 2, 2022
Leis .very good service
Response from Property: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us.Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Guest User
DoubleTree Twin Room
Stayed in May 2022
Family
26 review
5.0/5
Outstanding
Posted on Jun 25, 2022
good,nice hotel
Response from Property: Dear guest, Thank you very much for visiting Doubletree by hilton Heyuan and sharing your delightful stay experience with us.Doubletree by hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Guest User
DoubleTree King Room
Stayed in Feb 2025
Business travellers
61 review
5.0/5
Outstanding
Posted on Mar 19, 2025
Hilton Hotel is the first choice for business trips to Heyuan. The breakfast is rich and varied, the room is relatively large, and there is a bathtub to take a bath to relieve the fatigue of the day. The front desk clerk Peggy is very enthusiastic and gave a doubletree cookie🍪. It's quite interesting.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!逸林曲奇暖心相迎,為你開啟一段愉悦的入住體驗,歡迎您選擇下榻河源滙景希爾頓逸林酒店。酒店擁有427間46-300平方米的寬敞舒適客房及套房以及我們的“好夢常在™”睡眠體驗,客房設施齊全,所有房間浴室均設沖淋及浴缸,能夠很好地消除日間的疲勞,另外,感謝您對酒店早餐質量及前台服務員Peggy熱情服務的認可,期待您下次入住時再次為您服務,祝您幸福滿滿、萬事圓圓!
Baobeiganfanma
DoubleTree King Room
Stayed in Feb 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 13, 2025
1. Check-in was quick, the room was comfortable, the price was not expensive, the environment was good, the room was clean, it was the first choice for check-in, and I was satisfied. 2. The hotel service was very good. The lady Eileen at the front desk was very enthusiastic and had a great service attitude. The hotel was very clean and close to the scenic spot. It was very convenient to get in and out. Overall, it was very comfortable. 3. The hotel also has a 24-hour care hotline. One of them was called May, whose service attitude was particularly enthusiastic.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住河源滙景希爾頓逸林酒店。感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人的滿意度推薦出去的。非常榮幸您記得我們團隊成員的名字,並對她們的工作不吝肯定,您的認可對於我們團隊是莫大的支持和鼓勵。我們也很高興獲得您對酒店環境、清潔力度及地理位置的認可。我們定不會辜負您的信任,未來將持續提升服務品質,期待您再次光臨,為您續寫更多美好入住篇章。