Extended Stay America Suites - Chicago - Woodfield Mall

I am used to this hotel. Everything is fine by me. Very convenient and walkable to everything.

Was on a trip placed reservation knew was not gonna be good when I arrived forensic unit was at location. When I arrived at room there was a bad smell and no blanket to cover with at night did not even stay the night asked to change room and no other room available tried to stay but midway thru the night I could not take it so I checked out and left will recomend never to stay here save your money.

The little, Hispanic girl, I think she is the manager, is rude, snotty, and dismissive. Being in guest relations you would think that she would know how to treat people with respect.

I have never written a bad review about a hotel, until now. When I made the reservation, it was last minute after a long day of patients. I deduced to stay over as I had an early morning for the next two days and forgo the hour commute. This reservation was made a few hours before I showed up. When I arrived to the room, carpet was torn and filthy. The bed was made but when I pulled back the covers, there was hair and dirt on the sheets and something was splattered across the headboard. They offered to bring me new sheets so I can change the bed. I did phone ******* who spoke with the hotel property and they were supposed to issue a full refund for the two days but they did not. They issued a refund of only $80. I called the manager again but it doesn’t appear that I will get my money back. It appears that people live in this hotel and it is not kept up very well. The odor in the hallway is overwhelming and the room was heavily stenched. Had I known then what I knew now, I would have spent the extra money on a nicer hotel. It was supposed to be just a couple of nights to have a place to lay my head after long days that began early. I cannot stress enough to stay away from unless you’re utterly desperate.

Someone played music all night. Management did nothing. Room dirty, outdated and smelly. Construction tearing up street outside. Hotel mgmt didnt bother to set up signs to help customers navigate how to access property.

This was the WORST hotel I have ever had the mispleasure of staying at. We checked in and received a key card to a room that ALREADY HAD PEOPLE IN IT. We opened the room and I heard voices and saw personal belongings. I shut the door and went right up to the front. We got another room and it was horrible. The whole place smelled of cigarettes. The floor was sticky. There was ZERO toilet paper. I went to the front and asked for toilet paper and the guy handed me a half roll and said that was the only toilet paper onsite and proceeded to complain about the way inventory was handled at the hotel. Another family before us asked for a refund and the clerk tried to give them the toilet paper too but the left with their family instead. Sheets had holes in them. Furniture looked like it was from fire reclamation or goodwill. We live in the age of idiocracy and this proves it. If we didnt have a 2 am flight I would have left. It was too late to go somewhere else. RUN FROM THIS PLACE!!!!

This place was inexpensive but didnt think anything of it. Well when i arrived there were a bunch of shady people (not an opinion) standing out front being super loud. Ok, no biggie. It reaked of smoke (non smoking hotel), and people lived there. Was the worst I've stayed at, but DEFINITELY not the best! Very outdated! Wont be back. Wont recommend.

My room was not clean and it was too noisy as there was a construction in front of the hotel (the construction started at 6am)… No toothbrush at the front. It was cheaper than other hotels but I would rather choose other hotels from next time by paying addition dollars.

Room was smelled cigarette, web site says non smoking. Carpet is so dirty. Web description of room supply not available in actual room. No toilet holder, asked for one, but not provided. No room service provided like changing towels orbed sheets.