Vita_and_Vlad
December 15, 2024
Pros: location and price. Bed linen is clean. That's where the pros end.
Cons: Average cleanliness, some kind of hair all over the room (either human hair or long dog hair), dust in the corners, better not to look under the beds... Towels, how can I say, as if they were used to dry a dog, all in hair.
The shower head is faulty, when trying to use it, water gushes in all directions from all the joints and cracks.
A separate topic is the remote check-in process: after booking and payment, in theory, the check-in facility should have sent "instructions" for finding a hotel (since the address in the aggregators is often indicated incorrectly, as in the case of this particular hotel), rooms and check-in procedures. But this was not done!!! The day before the check-in time, we wrote to the accommodation facility to the specified e-mail and WhatsApp. The dialogue via mail did not work out, the correspondence was conducted via WhatsApp. Moreover, it was conducted very sluggishly, so sluggishly that by the time of check-in we had not even been given the address of the hotel (we were asked for booking confirmation at intervals of several hours, the document sent in pdf format did not satisfy them, they asked for a screenshot...) and meanwhile we flew to Hong Kong, not knowing where we would be staying... And now, sitting at the airport, after several hours, we finally figured out where we were going and how to get to the room. I was especially "pleased" by the phrase - "don't worry so much, everything is simple there..." now the manager will check everything... and this at 5 pm!!! In the end, check-in took place, but the sediment remained.
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