Renaissance Honolulu Hotel & Spa

First of all, I want to praise Ctrip's customer service. On the day of check-in, the hotel said that the order had not been received. I contacted Ctrip's customer service and it was resolved within 30 minutes. It should have been early morning in China at that time. I really appreciate the speed of the customer service. The hotel is relatively new, and the sea view room I booked has a nice view. Then the front desk is still very friendly, and any problems can be solved quickly. The flight arrived in the morning local time, but I was checked in immediately, and they took the initiative to help me accumulate Marriott points. The biggest problem is housekeeping. On the day of check-in, I felt that the sheets were not new, and I could see a little shoe print and hair at the end of the bed. But I was too tired that day and didn't care. The next day when I was going to take a bath, I found that the wall of the bathtub was covered with mud, and it was obvious that it had not been wiped. When the cleaning lady came in, I asked to change the sheets and wipe the bathtub. The old lady told me that I had to apply to the front desk to change the sheets. So when I went out, I told the front desk about the sheets and bathtub again, but the front desk's response was obviously that the cleaners should change the sheets automatically. . . Then when I came back at night, I found that the sheets had been changed, but the bathtub was still not cleaned!!! Maybe because I wiped it a little the night before, the cleaner thought it was clean. But when I returned to the room, I found that the bathtub was still full of my hair that I had lost that morning. I left a $5 tip. But to be honest, the room you gave me was not clean, so why should I get more tips? Other minor issues were that the shower water pressure was not good. And maybe because of environmental protection, there was no mineral water in the room, and there were no other supplies except two cotton pads. But you can call the front desk to ask for bathrobes and slippers for free. The hotel has been open for less than a year, and the maintenance feels average. At best, it is a business hotel. If you are on vacation, apart from the problem of traffic jams, it is recommended to stay in Waikiki.

I really have to say this hotel is really great. It's new. We booked a room with a sofa bed. It's very spacious. You can open the window on the 25th floor. Most American hotel windows can't be opened. The toilet is also smart, toto. If you don't have to live by Wakiki Beach, this is highly recommended. Plus there is a Yifang milk tea shop downstairs.

Last week, my family and I stayed at the Renaissance Hotel for four nights, but I don't think it was of a five-star hotel standard. About the condition of the rooms 1. No welcome drink provided 2. No toothbrushes provided 3. The smell of the rooms was different from other Marriott hotels About the front desk's response 1. The Marriott card wasn't linked at check-in. *When I asked for cleaning, I asked the front desk again to link my Marriott card. 2. Only the first day of my four nights was cleaned. I made a point of asking for cleaning, but they never came. When I complained to the front desk again, they said they would give me 1,000 points for the amount not cleaned. *I never received them. About the equipment problems 1. The water pressure in the shower was low. 2. The water temperature was not stable. Others 1. We booked a room with breakfast included, but the hotel ended up giving us four meal vouchers worth $25 each. *The cheapest breakfast in the restaurant on the first floor was around $20, so it wasn't enough for our family of three. 2. We were also forced to spend at least $48 at the hotel every day.

The place is generally clean and the front desk staff can speak Japanese.

The location is not in the bustling Waikiki. It is a very new hotel. I checked in directly at the hotel at 11 o'clock. I was also upgraded to a side sea view room where I could watch the sea from my bed. The room was very clean and cleaned every day. There were two 1.5 large beds and a washlet toilet. There was no balcony but the window door could be opened for ventilation, which was very comfortable. The surrounding environment was also very good. There was Walmart and Target downstairs. It was within five minutes to walk to Ala Moana Center and the beach. It was a 10-minute walk to the bus station to the Polynesian Center. It took more than ten minutes to get to Waikiki from the bus station downstairs. The hotel also had a free shuttle bus to the Waikiki beach. The free sightseeing buses of JAL and ANA were all in the AlaMoana parking lot. The location and transportation were really great. It was also the most comfortable accommodation in Hawaii.