To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(133)
Positive reviews(129)
Reviews with photos/video(57)
Awesome stay(54)
Relaxing hot springs(49)
Friendly staff(44)
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Classy environment(17)
Offers pick-up/drop-offs(13)
Large rooms(10)
Tasty dinner(10)
Negative reviews(4)
Ka Ki
Hanano-To Western Style Room
Stayed in Oct 2024
Family
9 review
2.5/5
Posted on Jan 25, 2025
far from station and one 2-3 shuttle bus per day so better drive. staff are friendly. however, food are not great, rooms for improvement. the sunamushiri onsen is a great experience but other onsen are below average. wifi coverage not enough as it only cover the main building. the satsuma tenshokan next door is a wonderful building.
Guest User
Hanano-To Japanese Style Room
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Excellent ryokan hotel with excellent service, amenities and food. The outdoor/ indoor public baths (onsens) are one of the biggest and most amazing I have ever seen. Although there are many rooms and guests, the service is unparalleled so you don’t experience long queues anywhere. There is a museum in the hotel compound if you are bored!
Mable
Satsuma-Kyakuden Japanese-Western Style Room
Stayed in Jan 2025
Family
7 review
3.7/5
Posted on Feb 16, 2025
A nice and comfortable hotel. The hotel should inform this booking website about dinner option and allow customers to choose between Italian or Japanese cuisine.
Luca
Hanano-To Western Style Room
Stayed in Jun 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Great hotel with amazing Japanese mood
Response from Property: Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.
Bmm
Satsuma-Kyakuden Japanese-Western Style Room
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 30, 2024
great place to stay in Ibusuki!, It's a big resort with onsen, large public bath area, swimming pool, and many restaurants. the hotel staff is very nice, there are a few cantonese speaking staff in the hotel, who are extremely helpful! the hotel sandbath needs an extra pay, but it's worth the convenience. recommended for family for a relaxing trip
Response from Property: Thank you very much for staying with us.We are delighted that you had a relaxing stay at our hotel.Please rest assured that we have overseas staff in every department of the hotel.Also, our hotel has the Genroku bath and the Suna-mushi hot spring baths attached to the same building, so you can move smoothly from one to the other.Research has proven that Ibusuki's sand steaming has a detoxifying effect three times greater than that of regular hot springs, It is especially effective for neuralgia, rheumatism, back pain, and joint pain.In addition, the museum's steamed sand spa experience is an all-weather experience, where the sand is heated from underneath by the heat of the hot spring source and experienced indoors, As with the hot spring, the sand is cleaned daily, the sand is washed in hot spring water, and the sand is replaced regularly, We clean the sand baths daily, wash the sand, and change the sand periodically, just as we do with hot springs, to ensure a safe and comfortable stay throughout the year.Thank you very much for your stay.
Guest User
Satsuma-Kyakuden Japanese-Western Style Room
Stayed in Mar 2024
Travel with friends
11 review
4.7/5
Amazing
Posted on Apr 9, 2024
Awesome hot spring and service, even includes waiter speaks Chinese and English. The hotel is a bit aged, but with everything you need and the sand bath is highly recommend for people haven’t tried it before. The Satsuma museum locates within the hotel area is also worth for visit if you want to spend some free time around the area
Response from Property: Thank you very much for your stay.We are glad that you visited the museum within our premises.We have prepared a self-service coffee service on the terrace, and we look forward to welcoming you again.
Yuen
Rikyu Japanese-Western Style Room
Stayed in Mar 2024
Couples
5 review
4.2/5
Very Good
Posted on Apr 30, 2024
This place is very suitable for a family to visit. The service is as thoughtful as always.
Response from Property: Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.
Guest User
Hanano-To Western Style Room
Stayed in Nov 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jan 10, 2024
Nice and comfortable resort; beautiful beach; first time experience hot sand bath in the hotel. Really enjoy.
We are very lucky to have a passionate Taiwan trainee at the reception to help us going around the resort as we don't speak any Japanese.
The breakfast buffet is delicious with many choice.
Definitely would like to visit again and spend more days there next trip
Response from Property: Thank you for choosing our hotel. We are delighted to hear that you were satisfied with your stay at our hotel. Thank you for your kind words to our trainees. We will continue to improve our service and the quality of our breakfast and dinner.We looking forward to serving you again.
Samuel
Hanano-To Western Style Room
Stayed in Apr 2022
Couples
2 review
4.7/5
Amazing
Posted on Jun 28, 2022
Great onsen hotel with a beautiful museum in the in-house vicinity. Rooms were spacious. We traveled over golden week so all restaurants were fully booked and we had to resort to the ramen shop in the basement.
Response from Property: Thank you for staying with us. Please note that it is not possible to add dinner on the same day unless you book a half-board which includes dinner and breakfast. We recommend booking half board in advance. On the hotel's official website, you can choose to reserve a detailed cooking pattern. Please consider it next time. We are looking forward to the day we can meet you again.
玩转星球-Kevin
Iso-Kyakuden Japanese Style Room
Stayed in Feb 2025
Travel with friends
102 review
5.0/5
Outstanding
Posted on Mar 18, 2025
This is a great hot spring hotel. It is large in size and conveniently located on the south bank of Kagoshima Bay. It has a great environment and offers sand steaming. For dinner, there are stone dishes and lobster sashimi.
Original TextTranslated by Google
6/17
Qianfuren(zhoujun)
Hanano-To Japanese Style Room
Stayed in Jan 2025
Family
3 review
4.7/5
Amazing
Posted on Feb 19, 2025
I decided to stay at this hotel as soon as I saw the photos, and I was not disappointed. The lobby lounge faces the pine forest and the sea, and you can enjoy the beautiful scenery while waiting to check in. Although the room is not very large, the furniture and furnishings are more exquisite than other places, and there are fresh flower arrangements, which makes people feel happy. The dining part is a little deducted. I was looking forward to the 8,800 yen dinner, but it turned out to be the most mediocre meal of this trip. The dipping sauce for the beef shabu-shabu is sour, which may be a local specialty, but I really can't get used to it. It's a pity for such good beef. After taking a hot spring bath in the evening, I went to Menya Jiro again. The taste is quite good, and it is open until the early morning, which is very convenient for guests staying in the hotel.
Original TextTranslated by Google
6/11
Wojiuzhizaihuni
Satsuma-Kyakuden Japanese-Western Style Room
Stayed in Jan 2025
Couples
16 review
4.5/5
Great
Posted on Mar 11, 2025
The check-in time for Hakusuikan is 3pm, and you cannot check in early. If you arrive early, you can go to the lobby bar to have some free drinks, which are delicious. Sitting in the lobby bar, you can see the typical Japanese courtyard style outside the window, and the sea is not far away. Walking out of the lobby, the sun, palm trees, and the seaside swimming pool give people the feeling of being in the south.
When checking in, there is a dedicated one-on-one service, which will introduce the various facilities and services of the hotel in detail, and lead the way to the room. But the legendary Chinese waiter did not meet, he was a handsome young man's trainee.
The characteristic sand steaming hotel in Ibusuki has it. Sand steaming is a unique hot spring experience. Put on a Japanese yukata at the entrance, and then lie on the sand. The waiter will bury the whole body in the sand heated by the hot spring heat. Generally, you will sweat profusely after 10 to 15 minutes. It is said that it can treat many physical discomforts caused by body cold. The price of sand steaming has increased from 1100 yen to 1540 yen per person. You cannot bring a camera or mobile phone to take photos. The photo fee is 1400 yen per photo, which will be settled together when you check out. The photos are printed and clipped in a small album. There is no electronic version. To be honest, it is better not to take photos. It feels too silly, especially the two flower paper umbrellas. The sand steaming is connected to the Genroku Onsen Baths. After the sand steaming, rinse the sand and soil at the entrance of the hot spring and go directly to the hot spring. The Genroku Onsen is very large. The hotel also has a Songyun Hot Spring, which is on the second floor next to the lobby, but it is just a large pool and the facilities are relatively simple. It is recommended to walk a few more steps to the Genroku Onsen bar.
The dinner is Japanese, one by one, and each dish looks a little bit, but it is very full in the end.
The hotel's free bus goes to Ibusuki Station. There is a bus to Ibusuki Station at 9:00 and 10:10 every morning. At 15:15 in the afternoon, Ibusuki Station picks up passengers to the hotel. The rest of the time you can only take a taxi. Fortunately, Hakusui-kan is not far from Ibusuki Station, and the taxi fare is about 1,200 yen.
Original TextTranslated by Google
6/10
Guest User
Satsuma-Kyakuden-Uominoma Western Style Room
Stayed in Dec 2024
Family
16 review
4.6/5
Great
Posted on Jan 29, 2025
The room facilities are old but well maintained.
You can see the sunrise from the Flower Building.
I was woken up by the alarm clock on the bedside table at 6 o'clock.
I was very annoyed.
I slept again and missed the beautiful sunrise (my husband took a photo with his mobile phone).
Figure 6 is the Chinese map of the hotel for your reference
Original TextTranslated by Google
Billy & Jojo
Hanano-To Japanese Style Room
Stayed in Dec 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The entire hotel has a beautiful view, both the outside courtyard and hot springs, the interior to the corridor and lobby decoration, are very beautiful and characteristic, the hotel also has a paid sand bath, convenient for travelers' different choices; Check in before the hotel also arranged for us Go drink Welcome drink waiting staff to arrange to lead to the room, the hotel courteous thing is to arrange Cantonese-speaking staff to lead the room and introduce hotel facilities along the way, no language barrier, thank you for the hotel's consideration and staff's enthusiastic help, everyone is friendly Courteous, very satisfied; the room is clean and comfortable, the view of the sea, and can be out of the balcony to blow the wind to see the sunrise, simply unforgettable; the hotel also arranges a designated time shuttle bus to and from Ibusuki Station, next time, must This hotel is the first choice to stay
Original TextTranslated by Google
Vasavdatta
Hanano-To Japanese Style Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 24, 2025
This is my second stay, and I still like it. I was upgraded to a large room for free this time, and I am very satisfied