To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(122)
Positive reviews(118)
Reviews with photos/video(54)
Awesome stay(52)
Relaxing hot springs(46)
Friendly owner(42)
Nice sea view(29)
Classy environment(16)
Offers pick-up/drop-offs(12)
Large rooms(10)
Tasty dinner(10)
Negative reviews(4)
Ka Ki
Hanano-To Western Style Room
Stayed in Oct 2024
Family
9 review
2.5/5
Posted on Jan 25, 2025
far from station and one 2-3 shuttle bus per day so better drive. staff are friendly. however, food are not great, rooms for improvement. the sunamushiri onsen is a great experience but other onsen are below average. wifi coverage not enough as it only cover the main building. the satsuma tenshokan next door is a wonderful building.
Luca
Hanano-To Western Style Room
Stayed in Jun 2024
Couples
18 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Great hotel with amazing Japanese mood
Response from Property: Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.
Bmm
Satsuma-Kyakuden Japanese-Western Style Room
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 30, 2024
great place to stay in Ibusuki!, It's a big resort with onsen, large public bath area, swimming pool, and many restaurants. the hotel staff is very nice, there are a few cantonese speaking staff in the hotel, who are extremely helpful! the hotel sandbath needs an extra pay, but it's worth the convenience. recommended for family for a relaxing trip
Response from Property: Thank you very much for staying with us.We are delighted that you had a relaxing stay at our hotel.Please rest assured that we have overseas staff in every department of the hotel.Also, our hotel has the Genroku bath and the Suna-mushi hot spring baths attached to the same building, so you can move smoothly from one to the other.Research has proven that Ibusuki's sand steaming has a detoxifying effect three times greater than that of regular hot springs, It is especially effective for neuralgia, rheumatism, back pain, and joint pain.In addition, the museum's steamed sand spa experience is an all-weather experience, where the sand is heated from underneath by the heat of the hot spring source and experienced indoors, As with the hot spring, the sand is cleaned daily, the sand is washed in hot spring water, and the sand is replaced regularly, We clean the sand baths daily, wash the sand, and change the sand periodically, just as we do with hot springs, to ensure a safe and comfortable stay throughout the year.Thank you very much for your stay.
Guest User
Satsuma-Kyakuden Japanese-Western Style Room
Stayed in Mar 2024
Travel with friends
11 review
4.7/5
Amazing
Posted on Apr 9, 2024
Awesome hot spring and service, even includes waiter speaks Chinese and English. The hotel is a bit aged, but with everything you need and the sand bath is highly recommend for people haven’t tried it before. The Satsuma museum locates within the hotel area is also worth for visit if you want to spend some free time around the area
Response from Property: Thank you very much for your stay.We are glad that you visited the museum within our premises.We have prepared a self-service coffee service on the terrace, and we look forward to welcoming you again.
Yuen
Rikyu Japanese-Western Style Room
Stayed in Mar 2024
Couples
5 review
4.2/5
Very Good
Posted on Apr 30, 2024
This place is very suitable for a family to visit. The service is as thoughtful as always.
Response from Property: Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.
Guest User
Hanano-To Western Style Room
Stayed in Nov 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 10, 2024
Nice and comfortable resort; beautiful beach; first time experience hot sand bath in the hotel. Really enjoy.
We are very lucky to have a passionate Taiwan trainee at the reception to help us going around the resort as we don't speak any Japanese.
The breakfast buffet is delicious with many choice.
Definitely would like to visit again and spend more days there next trip
Response from Property: Thank you for choosing our hotel. We are delighted to hear that you were satisfied with your stay at our hotel. Thank you for your kind words to our trainees. We will continue to improve our service and the quality of our breakfast and dinner.We looking forward to serving you again.
Samuel
Hanano-To Western Style Room
Stayed in Apr 2022
Couples
2 review
4.7/5
Amazing
Posted on Jun 28, 2022
Great onsen hotel with a beautiful museum in the in-house vicinity. Rooms were spacious. We traveled over golden week so all restaurants were fully booked and we had to resort to the ramen shop in the basement.
Response from Property: Thank you for staying with us. Please note that it is not possible to add dinner on the same day unless you book a half-board which includes dinner and breakfast. We recommend booking half board in advance. On the hotel's official website, you can choose to reserve a detailed cooking pattern. Please consider it next time. We are looking forward to the day we can meet you again.
Guest User
Satsuma-Kyakuden-Uominoma Western Style Room
Stayed in Dec 2024
Family
16 review
4.6/5
Great
Posted on Jan 29, 2025
The room facilities are old but well maintained.
You can see the sunrise from the Flower Building.
I was woken up by the alarm clock on the bedside table at 6 o'clock.
I was very annoyed.
I slept again and missed the beautiful sunrise (my husband took a photo with his mobile phone).
Figure 6 is the Chinese map of the hotel for your reference
Original TextTranslated by Google
Billy & Jojo
Hanano-To Japanese Style Room
Stayed in Dec 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The entire hotel has a beautiful view, both the outside courtyard and hot springs, the interior to the corridor and lobby decoration, are very beautiful and characteristic, the hotel also has a paid sand bath, convenient for travelers' different choices; Check in before the hotel also arranged for us Go drink Welcome drink waiting staff to arrange to lead to the room, the hotel courteous thing is to arrange Cantonese-speaking staff to lead the room and introduce hotel facilities along the way, no language barrier, thank you for the hotel's consideration and staff's enthusiastic help, everyone is friendly Courteous, very satisfied; the room is clean and comfortable, the view of the sea, and can be out of the balcony to blow the wind to see the sunrise, simply unforgettable; the hotel also arranges a designated time shuttle bus to and from Ibusuki Station, next time, must This hotel is the first choice to stay
Original TextTranslated by Google
Vasavdatta
Hanano-To Japanese Style Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 24, 2025
This is my second stay, and I still like it. I was upgraded to a large room for free this time, and I am very satisfied
Original TextTranslated by Google
yoyomama
Rikyu Japanese-Western Style Room
Stayed in Nov 2024
Family
15 review
4.7/5
Amazing
Posted on Dec 31, 2024
Very good hot spring hotel, although it is old, it is still clean and tidy.
We stayed in a Japanese-style detached palace, the room was large, facing the sea, and the scenery was amazing. The only dissatisfaction was that there were flying insects in the bathroom, see Figure 4.
Experienced the hotel sand steaming, it was very hot, the staff sweated and kept dripping into the sand, and everyone was sweating after the steaming. So this sand should be cleaned every day?
The dinner was very rich and the ingredients were fresh.
Original TextTranslated by Google
Response from Property: 非常感謝您的住宿。我們很高興聽到您能夠在我們的獨棟宮殿中放鬆心情,這裡所有的房間都面朝大海。不過,我們對您房間內的昆蟲表示誠摯的歉意。我們將努力改善客房的衛生管理,以防止這種情況再次發生。感謝您使用我們世界上獨一無二的沙蒸溫泉。我們的沙蒸溫泉和溫泉一樣,都會在營業結束後用熱水清洗、您可以放心使用溫泉。感謝您對我們晚餐的讚美。我們使用鹿兒島的各種食材準備了日式懷石料理,每個季節都有不同的菜單。希望您能在不同的季節再次光臨。我們期待您的再次光臨。
Guest User
Rikyu Japanese-Western Style Room
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Jan 2, 2025
My love for this hotel can be said to be a must-stay hotel in my life. The experience of the sand steam hot spring is also refreshing, very, very perfect!!! The beautiful Japanese garden is huge in scale, showing an extraordinary vastness; the blue seaside swimming pool is like Hawaii, feeling the tropical atmosphere of the south; the room is a Japanese tatami + 2 beds, the whole family is happy, and the unexpected rainbow makes this journey more colorful.
Original TextTranslated by Google
Response from Property: 非常感謝您的住宿。感謝您體驗指宿獨特的砂蒸溫泉。砂蒸溫泉的機理是,砂的重量和溫泉的熱力使身體深層的體溫上升,使血管擴張,血液循環加速。疲勞物質和廢棄物排出,血液中的氧氣和養分供應充足,血液變得非常乾淨、這對肌肉疲勞、神經痛和背痛特別有效。沙蒸溫泉也會每天進行清潔。我們的花園每天都有專業人員進行保養,我們非常感謝客人對我們的讚賞。我們很高興聽到客人對我們的讚賞。我們將繼續竭盡所能,確保客人有一個愉快的住宿體驗。我們期待您的再次光臨。
Anonymous User
Iso-Kyakuden Japanese Style Room
Stayed in Oct 2024
Family
4 review
4.2/5
Very Good
Posted on Dec 8, 2024
The hotel's hot springs and food are very good, but the rooms are a bit old and the hot springs in the rooms are not too surprising. However, I saw fireflies outside the room at night in autumn, and the sunrise in the morning was also beautiful.
Original TextTranslated by Google
Response from Property: 非常感謝您的入住。我們很高興聽到您對溫泉和餐點感到滿意。但是,我們要為您在房間中可能體驗到的任何不適道歉。我們會將您的意見銘記在心,並盡一切努力讓您住得更舒適。我們很高興您能享受指宿的自然美景。我們希望您能在另一個季節再次造訪我們,因為我們飯店周圍的地區四季都很美麗。我們期待您的再次光臨。
YiluxingA
Hanano-To Japanese Style Room
Stayed in Oct 2024
Family
28 review
4.7/5
Amazing
Posted on Nov 2, 2024
A typical Japanese hotel with excellent service. I was flattered. The environment is first-class. There is a shuttle bus at Ibusuki JR Station, pay attention to the pick-up time. Very convenient. The hotel faces the sea, the scenery is first-class, and it is a good place for vacation. The meals are rich and authentic.
Original TextTranslated by Google
6/7
Response from Property: Thank you very much for your stay. The hotel offers a variety of room types, including Japanese-style rooms and Western-style rooms, so you can choose the room type that best suits your travel style. Depending on the room, the trip to the public bath (hot spring) may be longer, but we hope you enjoy the various exhibitions related to Kagoshima. Thank you for your compliment. This is an encouragement to us. Our employees from Japan and overseas help each other every day. We look forward to your feedback when you visit again.
Guest User
Hanano-To Japanese Style Room
Stayed in Sep 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel is very nice and big. I booked a Japanese-style room with sea view, facing the sea. Except for the bad weather and not seeing the blue sea, everything was very good. I booked a room with breakfast and dinner, which is more worry-free. There are no other restaurants around, but there is a ramen restaurant.
A pick-up time is included. If you want to save money, you must arrange the train time.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay. We are very happy to receive your compliments. Each of our employees will continue to do their best to treat our guests with a spirit of hospitality and bring you as many happy memories as possible during your trip. We look forward to your visit again.