Park Inn by Radisson Ankara Cankaya

Good hospitality, calm environment, good service , suggest for others

I did not expect such problems from a hotel in this price range, but from the taps flows rusty water. It was not only in our room but also in the hammam so we couldn't use it. Because of this issue, our experience at the hotel was mostly negative.

everything was good. breakfast also liked

Visiting from the states. I stayed at Park Inn Cankaya for business solo-female for 5 days. Started out in room 3007. I usually go to breakfast around 8:30 and return at 10:30. The first day my room was not cleaned. The second and third day I hung the yellow cleaning sign up but I still had to seek out the cleaning staff and ask them to clean my room. They are not aware of who is staying in the rooms or when the guest is out of the room maybe this system needs to be fixed. For the first 3 days there was a light sewage smell radiating from the central air vents in my room, the 3rd day the smell got so bad, I couldn’t focus on work. I requested to move so they put me in room 4009. I had to somewhat bargain with the reception twice for this to happen, they wanted to put me on the 1st floor but that’s a downgrade so eventually they agreed to put me on the 4th floor. If a better room is available why even offer the lower level one since room 3007 smells like toilet sewage? This made me feel like the staff was judging me. The reception staff need customer service training. They need to understand that the happiness of the customer should be a priority. They don’t seem to know this. Since I got to stay in two rooms I noticed that the pillows are old and lumpy, the towels were worn-out and low-quality and the mattresses are mid-range. Most of the English channels on the TV do not work. Even the CNN international channel gave a black error msg in both rooms. Very low channel count with no English movie channels. The TV’s are old, no screen-casting options. No Netflix or any movie channels available. If you want to watch anything from your laptop or phone you just bring your own HDMI cable. Both rooms had some kind of tape or glue left on the ceilings above the beds. I’ve never seen that in any hotel before. The first room I was in also didn’t have a remote for the bathroom blinds. Nice modern bathroom design but the shower heads needs to be removed and properly unclogged/cleaned for limescale. Most of the staff do not understand English. The reception staff and room service staff needs training in customer service, big mistakes: upon checking they didn’t even tell me that there was an indoor pool or gym, in addition to this the reception staff offering me the 1st floor downgrade repeatedly was not professional. Ordering or bringing food from outside the hotel is forbidden. The room service, restaurant and breakfast is very mediocre. One thing that was pretty disgusting for dinner in my room 3 separate times; they served me stale bread that was leftover from the breakfast buffet. At least give your guests fresh bread when they order room service. They also charge me €1.50 (45TL) Euros for one raw onion. Taking advantage of ‘foreign guests’. Paying €1.50 for one onion is the worst rip-off I have ever seen in any hotel internationally in my life. Don’t be fooled by the fancy bar photos. The Sky bar has been shut down from what I saw. Maybe the hotel is tryi

I like stay in Park in by Radisson Ankara Cankaya next time again service is great feel like at home, especially all service staff are plite and very kind. my room is clean and silent, night time is very comfertable to deep sleep.

Good experience. Radisson has good and committed staff, they are very helpful and ready to assist. This is very much appreciated. Check in and check out was speedy and pleasant. the service was world class, and the cleanliness was topnotch. Only the need to vary breakfast and make it interesting.

Rooms were really sub standard. Told them for three days aur con not working, but insisted it was when thermostat read 26 degrees. Tatty furnishings, poor breakfast and closed many services due to low number of guests (I wonder why?). Had a leak from bath with water all over the floor. Refused to give me another room, as wanted to fix the problem and leave me in same room. Manager was completely arrogant and unwilling to prioritise guest comfort. Avoid at all cost!