153 Convensia-Road, Yeonsu-gu, Incheon, 21998, South KoreaView Hotel Details
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Sheraton Grand Incheon Hotel Guest Reviews
4.5/5
Great
124 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.3
Cleanliness4.5
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All reviews(124)
Positive reviews(120)
Reviews with photos/video(26)
Awesome stay(34)
Friendly staff(34)
Awesome rooms(19)
Delicious breakfast(17)
Loved the view(14)
Convenient location(13)
Great location(10)
Negative reviews(4)
Guest User
Deluxe Two Double Room with City View
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 29, 2024
excellent site and generous service; breakfast is great; specifically, allowing for one-hour late checking out
KAnder
Club King Room with City View
Stayed in Jan 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Booked this hotel for a long/overnight layover. Was a lovely room: clean and comfortable. Club Lounge was nice with good food and drink selection. Staff were very helpful and welcoming.
like_clearSky_and_Sea
Deluxe Two Double Room with City View
Stayed in Nov 2023
Family
14 review
4.5/5
Great
Posted on Nov 27, 2023
Central Park View was amazing, but room was not warm enough and π± previous guestβs smell (from specific region) β¦β¦
Tjtin
Club King Room with City View
Stayed in Jun 2024
Business travellers
25 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Best service and good environment, really recommend for business travelers
J
Club Two Double Room with City View
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Mar 31, 2024
Breakfast was overrated and really they need to pick the game. 70 AUD for cheap quality breakfast is waste of money. Come on Sheraton.
Garner
King Room with City View
Stayed in Mar 2024
Travel with friends
2 review
3.7/5
Posted on Apr 2, 2024
This is a very nice hotel, although the location is a bit remote. The staff were excellent and very helpful. Slightly disappointing was that there is only one airport shuttle a day from the hotel to the airport and none (apparently) from the airport to the hotel.
Beanista
King Room with City View
Stayed in Jul 2024
Family
23 review
3.7/5
Posted on Sep 12, 2024
Worse than expectation.
Margarita
King Room with City View
Stayed in Feb 2023
Travel with friends
26 review
4.0/5
Very Good
Posted on May 4, 2023
This was a great place to stay at while waiting for Covid test results when returning to China.
Johny C
King Room with City View
Stayed in Nov 2022
Business travellers
7 review
3.5/5
Posted on Nov 17, 2022
Classic. easy to find. Nice park is near by, you can enjoy a nature-in-city.
Guest User
Deluxe Two Double Room with Central Park View
Stayed in Feb 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 27, 2025
I wanted to see the Central Park view, so I stayed at the Sheraton Hotel.
The view was nice, and the staff was very friendly.
It was so nice.
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Guest User
Club King Room with Central Park View
Stayed in Feb 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 5, 2025
I am 99% satisfied with the staycation :) When using the club lounge, everything was perfect except that the glass cups were not cleaned properly.
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atomus
King Room with City View
Stayed in Jun 2024
Couples
21 review
3.5/5
Posted on Jun 12, 2024
I use it sometimes when I want to relax comfortably.
First of all, the Sheraton Grand brand is the highest class hotel among Sheraton brands. ..I think it would be good to pay more attention to maintenance as the facilities are old, and the food in the club lounge is especially bad for the price.
It felt like a waste of money. During this visit, I was a little surprised that bottled water was not provided and a water purifier was installed.
Are you taking good care of your water purifier?
The water doesn't taste good... I don't think there is a water purifier in the room in a luxury hotel.
The room was nice with a view of Central Park.
However, I do not recommend visiting with a baby.
I don't know if it's the hotel's policy, but it's not a good condition for guests with babies. Even though the club lounge is a happy hour where babies are allowed in other hotels, babies are not allowed here (of course, no ribbing cocktails - these contain alcohol, so I understand. ) Takeout is available, but⦠Needs improvement!!
For breakfast in the morning, they put guests with babies in a room called Fine. If the baby makes any noise, the door is closed... I wonder if this is 5-star service...
They set up the highchair as it was with the broken footrest... (The Starbucks highchair on the 1st floor is much safer and better) The baby's bed is an iron bar with no protective guard... In the end, the baby had a bruise on his forehead, so I had to clean it up right away... And the humidifier wasn't in good condition... It stopped working in the middle, so I couldn't use it in the end... If it's a 5-star hotel, I think service needs to be improved to match that level.
Oh, there is no bidet in the bathroom. Please take note.
If the facility is maintained in its current condition, I don't think I will visit again...
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Club King Room with City View
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 13, 2024
It's close to Incheon Sheraton Seoul, parking is easy, the view of Central Park is great, and the room is spacious (the furniture has an old feel, but the dignified atmosphere was charming in its own way).
Above all, I was impressed by how friendly the staff were β₯
When checking in, I started off in a good mood thanks to Ahn 0-sik's friendly guidance.
Even in club lounges and evening cocktails
I had a happy day thanks to the kindness of all the staff!
Personally, I liked the club lounge on the 22nd floor, but
A special lucky draw for ***** New Year's Day will be held in the Grand Ballroom on the 3rd floor.
It's actually larger and has more variety of food than expected.
It was rather good
My husband and I have been to many different 5-star hotels in Korea.
The friendliness of our employees and our efforts at events to impress our customers are
This place was so good that I had to give it a tip.
Facility map
The gym equipment, Technogym, is great.
It was a bit disappointing that the swimming pool was small, but still.
For this price in this location
I think it exceeds expectations ΛΜ΅ΜΜα΄ΛΜ΅ΝΜ β₯
I will come again next time β₯