Royal Emporium Incheon Airport

Royal Emporium Incheon Airport Reviews

Royal Emporium Incheon Airport

35, Eunhasu-ro, Jung-gu, Jung-gu, Incheon, 22410, South KoreaView Hotel Details
Royal Emporium Incheon Airport
Royal Emporium Incheon AirportRoyal Emporium Incheon AirportRoyal Emporium Incheon Airport
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Royal Emporium Incheon Airport Guest Reviews

4.1/5
Very Good
342 review
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.2
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All reviews(342)
Positive reviews(314)
Reviews with photos/video(62)
Convenient location(41)
Close to airport(26)
Offers pick-up/drop-offs(25)
Many dining options(22)
Quiet & comfortable(19)
Friendly front desk staff(12)
Nice sea view(11)
Beds were average(7)
Negative reviews(28)
travel1er234
Deluxe Double Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Staffs were kind, was clean there is a gym if you want to workout. It's close to the airport, lots of restaurants in walk distance. Safe and nice vibes. There is also one supermarket on the B1. Will visit again!
Response from Property: Thank you for taking the time to share your wonderful review with us. We are delighted to hear that you found our staff kind and our facilities clean. It's great to know that you enjoyed the convenience of our location, with easy access to the airport and nearby restaurants. We're also pleased that you felt safe and appreciated the atmosphere.We look forward to welcoming you back on your next visit!Warm regards,
AK_travels
Deluxe Double Room
Stayed in Jun 2024
Couples
1 review
3.2/5
Posted on Jun 10, 2024
Breakfast is quite okay but not that good. Plugs are on top of your pillow (it is unsafe to sleep with that). Few small mosquitos. The shampoo/body wash makes your hair and skin super dry.
Response from Property: Thank you for choosing to stay at our Royal Emporium Hotel. We are delighted to hear that you had a satisfying experience during your stay with us. We are committed to continuously exceeding your expectations by providing convenient facilities and exceptional service. Your feedback is greatly appreciated, and we sincerely thank you for taking the time to share your experience with us. Wishing you health and happiness for you and your family. Thank you.
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Couples
7 review
2.7/5
Posted on Sep 22, 2024
卫生：还不错 only a bit expensive
Response from Property: Dear customer, Thank you very much for choosing to stay in our hotel and taking the time to leave a review. We are glad to hear that you are positive about the hygiene of our hotel. Regarding the price, we understand your concerns. Our pricing strategy is based on the quality of service and facilities we provide. However, we will seriously consider your feedback and explore how to offer more competitive prices in the future while maintaining our service quality. We look forward to serving you again in the future and bringing you a more satisfactory accommodation experience. If you have any other comments or suggestions, please feel free to contact us. Thank you again for your valuable feedback. I wish you a happy life! Royal Empire Hotel General Manager
Ewilkinson
Deluxe Double Room
Stayed in Jul 2024
Business travellers
1 review
1.7/5
Posted on Jul 14, 2024
I do not suggested English speaking person stay in this hotel. The front desk lady does not speak English. Also from hotel to airport, don’t order taxi from front desk, the front desk said taxi cost is 33000 wan. But Uber to airport only cost 21000 wan. Not friendly hotel. Elevator is very slow. There is 0 service.
Response from Property: Dear Guest,Thank you for your feedback.We are sorry to hear that your stay did not meet your expectations. We sincerely apologize for the inconvenience caused by the language barrier at our front desk. We will work on improving our staff's English proficiency to better serve our international guests.Regarding the taxi fare, we apologize for any misunderstanding. We will review our pricing information to ensure transparency and accuracy for all our guests. We appreciate your suggestion about using Uber and will consider ways to provide better transportation options.We regret that our service did not meet your standards and will strive to enhance the efficiency of our elevator and overall service quality.Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,Royal Emporium Hotel
Konghye
Premier Double Room
Stayed in Jun 2024
Couples
2 review
4.7/5
Amazing
Posted on Jul 3, 2024
We recently stayed at the Royal Emporium Incheon Airport, and while the location was a bit further from our intended destinations than we would have preferred, the quality of the rooms more than made up for it. The rooms were incredibly comfortable and well-appointed, and we were pleasantly surprised by how nice they were. The overall comfort and modern amenities provided a relaxing and enjoyable stay. Only complaint I would say is that there was this employee lady who wouldn't let me use the microwave at all downstairs in the E-mart. She fought me for it, but management told her off. Watch out for that crazy lady! Despite the minor inconvenience of the location, we found our experience at the Royal Emporium Incheon Airport to be very positive. The excellent accommodations and attention to detail made our stay memorable, and we would definitely stay here again in the future.
Response from Property: Thank you for choosing to stay at our Royal Emporium Hotel. We are delighted to hear that you had a satisfying experience during your stay with us. We are committed to continuously exceeding your expectations by providing convenient facilities and exceptional service. Your feedback is greatly appreciated, and we sincerely thank you for taking the time to share your experience with us. Wishing you health and happiness for you and your family. Thank you.
gowoon stephanie
Deluxe Twin Room
Stayed in Jul 2024
Family
3 review
3.0/5
Posted on Aug 14, 2024
TV was not working. I can see dust all around the room. only the bathroom was clean.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the TV and the cleanliness of the room. Please rest assured that we take your comments seriously and will address these issues with our team to ensure improvements are made.We are pleased to hear that you found the bathroom clean, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Thank you once again for your valuable feedback.
MaximoOo
Deluxe Double Room
Stayed in Oct 2024
Solo travellers
7 review
3.7/5
Posted on Oct 7, 2024
Hotel was very good but location isn’t suitable for traveling
Response from Property: Thank you for your feedback. We're glad to hear that you found our hotel to be very good. We understand that the location may not have been ideal for your travel needs. We appreciate your input and will consider it as we strive to improve our services. We hope to have the opportunity to welcome you again in the future. Thank you!
dun
Premier Family Room
Stayed in May 2024
Family
1 review
4.0/5
Very Good
Posted on May 22, 2024
1, Location is good, good view for ocean 2, No internet sometimes and can’t charge laptop and cell 3, Services are getting better last minute, still appreciate the good solution 4, Breakfast is okay ( if you don’t take the breakfast, you can’t get refund)
Response from Property: Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you found our location to be good with a nice view of the ocean.Regarding the internet and charging issues, we apologize for any inconvenience you experienced. We are actively working to improve our services and address these issues to ensure a smoother experience for our guests.As for breakfast, we're glad to hear that it was satisfactory. Regarding the policy on refunds for breakfast, we will review this and see if there are any adjustments we can make to better accommodate our guests' needs.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.
YKTAI
Premier Twin Room
Stayed in Oct 2023
Family
25 review
3.5/5
Posted on Oct 10, 2023
Near to sea and seafood restaurants. Windy at night. Comfortable stay. Free shuttles to incheon airport only starts 6am and last bus best before 10pm. For those need to catch early morning flights recommend to book taxi in advanced.
Guest User
Deluxe Double Room
Stayed in Jul 2024
Family
15 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Beautiful seaside view. Friendly staff and lots of restaurants nearby
Response from Property: Thank you for choosing to stay at our Royal Emporium Hotel. We are delighted to hear that you had a satisfying experience during your stay with us. We are committed to continuously exceeding your expectations by providing convenient facilities and exceptional service. Your feedback is greatly appreciated, and we sincerely thank you for taking the time to share your experience with us. Wishing you health and happiness for you and your family. Thank you.
Malaithip
Premier Double Room
Stayed in Mar 2024
Solo travellers
4 review
3.7/5
Posted on Apr 23, 2024
Very comfortable and close to the airport, great for short stay, freshening up for your next flights.
Response from Property: Thank you for choosing to stay at our hotel.
Sriwah yuni
Deluxe Double Room
Stayed in Mar 2024
Solo travellers
29 review
5.0/5
Outstanding
Posted on Mar 27, 2024
i like this hotel if me transit, but wifi sometimes not good, signal not good. but overal i will comeback again
Response from Property: Thank you for choosing to stay at our Royal Emporium Hotel. We are delighted to hear that you had a satisfying experience during your stay with us. We are committed to continuously exceeding your expectations by providing convenient facilities and exceptional service. Your feedback is greatly appreciated, and we sincerely thank you for taking the time to share your experience with us. Wishing you health and happiness for you and your family. Thank you.
jnhyjere
Deluxe Twin Room
Stayed in Aug 2023
Solo travellers
2 review
4.2/5
Very Good
Posted on Oct 20, 2023
Aside from the location, I'm really satisfied with the convenient store and the cosy room that I was staying in.
Tash
Deluxe Double Room
Stayed in Jul 2023
Family
1 review
4.2/5
Very Good
Posted on Jul 31, 2023
Good hotel with many food places close by. Small emart24 downstairs. Free shuttle transfer to Incheon Airport which only took about 20 minutes. Mike from the reception is very helpful with all questions one might have. Clean rooms, spacious enough for a short stay. If you have a premier room you also get a nice sea view.
Prof. G.
Deluxe Double Room
Stayed in Jan 2024
Business travellers
4 review
3.0/5
Posted on Jan 10, 2024
The hotel front desk staff were very helpful.The airport up and drop off service is not bad. However, the pick up and drop off is to terminal 1 only. So, if your flight is at other terminals, you are fresh out of luck. Also, the operating times for the shuttle are very limited. So if your flight comes in after 10pm, you have to find an alternative means of transportation to the hotel . It was very disappointing that this was the case. Also, with respect to food availability, there is a restaurant and small convenient store in the basement. The food selection is very limited as to what you can get. Overall, my experience with this hotel is above average.