Best Western Ingleside Inn Suites Reviews

Overall was a nice environment. Front desk was courteous and helpful. Room was clean. Bed was comfy. Definitely would go back

Me and My husband and kids had such a great time.The lady that works the front I wish I got her name she was the most amazing lady and so helpful and they all were very friendly. We made the desk lady and the housekeeper all pancakes my 15yr old made for them. We will be going back there soon for another visit... I Thank them all for making sre stay fun and comfortable..

Everything was perfect!

Area of improvement could be the free breakfast. The eggs were overcooked and sausages very dry.

The A/C didn’t work properly.. the temperature stayed on 76.. we had to get a box fan from the staff.. The shower water didn’t get hot enough

We got a room for the night, when we walked in it was warm and humid. Realized the ac wasn't working. I went back down and the lady at the counter wasvery nice and apologized told her no biggie stuff happens she gave us another room a couple of doors down so we wouldn't have to move our stuff that far by far the best customer service we have had and there is ample parking for truck and boat trailers this hotel has always been very accommodating for us great place

Front desk was empty with a sign saying call this number for assistance. There were two other families they're waiting. One was waiting for towels and said the girl was going to be right back. The woman working came back and handed the lady pool towels and said they were out of all other towels. She seemed very annoyed that there were people there to check in. We have called ahead of time to request bedding for the pull out sofa when we got into the room there was no bedding. We came down to ask for bedding and again she was not at the front desk so we called and she said that she would bring it up to the room. We left the hotel for several hours and when we came back that evening there was no bedding still for the pull out sofa. We called again and she said she would bring it right up. About an hour later she brought up only sheets. We made do for the night and the next morning she was still there we requested a blanket and pillows. She brought up one pillow. She seemed very annoyed with every request. This made for two uncomfortable nights especially for my daughter who had no pillow or blanket the first night and no blanket the second night. The rest of the staff was pleasant.

There were no towels in my room. Room wasnt very clean. Tv didnt work

Im so dissapoinment ,, first the door lock did not work, the personel move us to other room and the air conditioning did not work either ,my family and I had 2 very hot nights,, we reported to personel but they said that they not have any person to fix it .

This hotel had an empty front desk most of the evening. When the lady came to check is in she seemed to bothered because she was doing something else on her phone in the dinning area. No customer service skills and was not very friendly at all. The room was freezing and our TV control did not work. We went down to front desk for assistance and if course she was not there again. Completely empty lobby. A terrorist could of walked in with guns and no one would be there to protect the guest. There has to be done. Action needs to be taken. I have stayed at this hotel many times. I will not go back.

I got there late at night and the guy was very nice and helpful. Had a King suite and it was very nice, had a kitchenett, everything was very clean and room was BIG. It had a seperate living room from bedroom with a big screen tv in each. Stayed for 2 nights very quiet, no problems at all. Holly the manager is Awesome great customer service. OVERALL EXCELLENT STAY!

I got there little early there was no costumer service in front desk, then someone from cleaning staff called manager and she said come back 3:00 pm , no problem we come back around 4:00 pm front desk said the room you reserved is not available and they change it smaller room and we don’t have any other room, anyway we ended up to cancel and get another hotel, I will never go to that hotel.

The person working front desk was very helpful and polite. He went out of his way to make sure we had a comfortable stay. 5 stars as far as the people working here. There was some ceiling damage between both the beds but otherwise very clean and sanitary. Also the tv and remote system needs a serious update but again great stay.

The air conditioning doesn’t work and the issue wasn’t resolved after mentioning to the front desk. Tv/cable wouldn’t work either. It was stuck on 1 channel and there was no changing it.