The NH Brussels Airport hotel is within a five-minute drive of Brussels International Airport. It is also close to Diegem Station, so you can reach Brussels city center in just 15 minutes by public transport. The hotel has 234 spacious rooms. These are finished in natural warm colors and have soundproofing to ensure our guests get a great night’s sleep. There are connecting rooms available which are perfect for families and groups. Each morning, NH Brussels Airport serves up a delicious breakfast buffet that includes options for any taste. Choose from cold cuts, cheeses, fruit, pastries, breads, cereals, and more, along with freshly brewed coffee and juice. For lunch or dinner, enjoy a meal at the Brasserie which offers international dishes. We also have a lobby bar where you will find authentic Belgian beers and snacks. In warm weather, you can choose to have your meal and drinks al fresco on the outdoor terrace. There is a 24/7 self-service Open Bar in case you get hungry out of hours. Our guests can stay fit during their stay at the fitness center. There are also seven meeting rooms on-site.
"The location is great, right opposite Diegem train station (though it's a small station with only stairs, no elevators or escalators, which is inconvenient if you have large luggage).
The hotel shuttle runs every half hour to the airport, which is very convenient.
However, the check-in process took an incredibly long time due to a front desk error. They eventually gave me the wrong room card. As a solo female traveler, I swiped into a man's room, and he was understandably shocked and swore at me.
When I returned to the front desk to explain the situation, they didn't seem to grasp the severity of their mistake. The staff just stuck out their tongue, mumbled an apology about getting the room number's last digit wrong, and showed no serious concern. In the end, they gave me a room on the first floor, right next to the one they initially assigned incorrectly. (I find this quite unsafe).
I am very dissatisfied with such a serious error.
(My room overlooked a construction site, but the soundproofing seemed quite good as I didn't hear much noise.)"