Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 5, 2025
Wisnu Triono
Good places to stay for a while. Thanks for the receptionist
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Price per night from:NZD 22
Posted on Feb 18, 2026|Superior Room
Guest UserThis was my first time here, and I was very disappointed because my special request for side-by-side rooms, made when booking, was not fulfilled. My wife and I were given a twin-bed room (separate beds), and my children's room was about six rooms away, although on the same floor.
I was extremely disappointed and furious with the hotel receptionist who could only apologize, stating that the request had been communicated to the booking platform. I even asked for proof via email or correspondence between the hotel and the platform, considering my booking was made two weeks ago.
However, there was still no solution; she could only promise a room change for the next day.
So, we checked into our rooms feeling very emotional. The next day, around 1 PM, I was informed that we could move to the room next to my children's.
In the afternoon, after returning to the hotel, I proceeded with the room change.
I am very disappointed with this kind of situation; my mood for a relaxing trip in Garut was ruined by what happened at the hotel. My request wasn't unusual or unreasonable at all. What I can't understand is why the hotel gave me two twin rooms, without considering that we are a family. At the very least, they could have given one double and one twin.
The hotel's location is quite strategic, being in the center of Garut, but don't expect the hotel to have much empathy for its guests. Attached is an image confirming that Trip.com had already informed the hotel about my request.
Thanks
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Price per night from:NZD 51
Posted on Jun 20, 2025
Edwin S.
See my previous review. I extended my stay with one day. I forgot to mention that the WiFi is really poor, and it wouldn't let me connect at all yesterday. Quite inconvenient.
Additionally, it takes about 2-3 minutes for the shower to get warm. Quite ironic when there's a note saying ”save water for the next generation”.
But still a good hotel, of course. Enjoyed the breakfast!
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Price per night from:NZD 33
Posted on Oct 17, 2023|Kalapalua Suite Hill
Guest UserIt's enough to make me happy to see the universe making the family comfortable and calm. Suitable for a holiday in your free time to relieve holiday stress
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Price per night from:NZD 56
Posted on Jun 30, 2025
Guest User
The room did not match the order, very disappointed whether the trip mistake or from the accommodation! The room did not match the order. The room booked turned out to be a guest and was forced to upgrade another room and charged an additional fee,, the room was nice and clean but was disappointed not getting the room I wanted.
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Price per night from:NZD 49
Posted on Mar 20, 2023
Anonymous User
The facilities are very good, the service is friendly and suitable for those who want to bring wife and couples to stay there
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Price per night from:NZD 12
Posted on Apr 13, 2024
Anonymous User
The place has a super location. It’s near the city, but actually located in the hot Springs area. We love the landscape and the view. There are a lot of activities that we can do in the hotel, like horse riding, feeding the animals, canoeing, flying fox, swimming, even fishing. The cleanliness of the rooms are not so good. Maybe it was not easy to maintain such big place. My kids love the activities offered there. For me it is a little bit too bustling, especially in the swimming pool area. Because there are a lot of people who weren’t staying in the hotel that could buy a ticket to swim there, so the swimming pool area is not very comfortable to swim in. People are buying a lot of instant noodles and coffees, and they just throw the garbage everywhere. There are cigarette butts, cups, and noodle bows littered absolutely everywhere. I think they should limit how many outsiders could buy a ticket to swim so the area will be still comfortable for the hotel guests, and hire more people to clean. The food was horrible, especially for breakfast, it was almost inedible.
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Price per night from:NZD 45
Posted on Aug 11, 2026|Cottage Double Room
Guest UserA unique place. You find yourself in a Buddhist site. You go back in time for a moment. But it is worth it.
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Price per night from:NZD 30
Posted on Dec 19, 2025
Guest User
+ Diberi free Snack yang lumayan banyak
Karena aku pesen tipe kamar family 2 kamar aku centang request untuk kamar sampingan tapi ternyata kamarnya yang 1 di lantai bawah 1 lagi di lantai 2, kamar di lantai 2 water heaternya tidak berfungsi pada malam hari baru bisa pas pagi hari dan showernya tidak menyala.
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Price per night from:NZD 19
Posted on Jun 19, 2026
Anonymous UserAC is cold, bathroom cleanliness needs to be improved (washbasin is blocked).
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Price per night from:NZD 8