Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 29, 2026
Anonymous User
Hotel location is excellent, there is a light rail station downstairs, very convenient
It is only about 5 minutes walk to the famous attractions Wawel Castle.
The hotel was newly opened for a few months. The indoor environment was very beautiful and clean. The service staff was very friendly. Only after staying for one night, the air conditioner broke. The service staff helped us convert the new room. Unfortunately, the air conditioner in the new room was also bad. Finally, I agreed to open the window for ventilation. If the same problem is faced in summer, It's gonna be more troublesome.
For breakfast, each person chooses a main course first, and then the buffet bar collects drinks and a small amount of food, such as yogurt, fruit, bread, eggs, salad, which tastes good.
There is a gym room and sauna room, the environment is clean and elegant, it is a good place to relax.
Overall a good experience
Show more
Price per night from:€ 101
Posted on Mar 18, 2026
Guest User
The hotel was excellent in every way ! The location is perfect to explore the city on foot, located near the former Jewish Quarter, which is stunning, and a 13/15 walk to the Old Town. The staff were all amazing and quickly changed my room on the first night because if an unpleasant odour in the booked room. They answered all my questions and were super efficient ! If I were to return to Krakoq, I’d stay here , even though it’s slightly on the pricy side .
Show more
Price per night from:€ 63
Posted on Apr 5, 2026|Classic Twin Room
albertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
Show more
Price per night from:€ 86
Posted on Sep 27, 2025
Sira
I absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
Show more
Price per night from:€ 201
Posted on Sep 27, 2025
Sira
I stayed one night at the DoubleTree by Hilton Krakow for a two-day conference and was very impressed. The room was outstanding — spacious, spotless, with a roomy bathroom and a wonderfully comfortable bed. Service was excellent as well; staff kindly let me check in at 9am, which was a huge help. The only drawbacks were the location, which is a bit far from Krakow’s main attractions (though there are some good local restaurants nearby), and the conference space being in the underground level, which felt a little enclosed despite being perfectly functional. Overall, for comfort and service this hotel is hard to beat, and I would highly recommend it for anyone visiting Krakow. Btw, room service in the morning was absolutely delicious.
Show more
Price per night from:€ 71
Posted on Mar 26, 2025|Double Room, 1 Queen Bed
Guest UserAbsolutely amazing stay.Perfect location and lovely helpful staff.Would definitely recommend.
Show more
Price per night from:€ 43
Posted on Jan 7, 2026
Guest User
Everything was great during my stay. The hotel was very comfortable and the service was excellent.
The only thing that was not entirely clear to me is how the security deposit will be refunded. I would like to know how the refund process works and how long it usually takes to receive the amount that was requested upon arrival.
Show more
Price per night from:€ 52
Posted on Mar 30, 2025|Business Double Room
和哥愛你
Nice hotel, clean, very good breakfast.
A night without a good sleep
On March 29, there was a quarrel in the next room 202 all night.
As soon as I entered the room, my next door neighbor started.
Originally, the two drunk people were happily chatting and singing in the room, but then a few more people came in and started shouting loudly, which lasted for about two hours before they left. midnight……
1:15 someone came in
At 4:50, a man came in, started taking a shower, and began talking.
The strange thing is that I don’t get drunk.
The room is not soundproofed and I can hear it very clearly.
Show more
Price per night from:€ 60
Posted on Apr 7, 2026|Standard Double Room
Anton_Sh
The hotel is generally quite good and offers a decent overall experience. The room was comfortable, and everything met basic expectations.
However, there was a very serious issue during my stay. At around 1 a.m., while I was asleep, a stranger entered my room using a key. It appears that the front desk mistakenly gave another guest access to my room. This is completely unacceptable and raises serious concerns about guest safety and security.
I strongly urge the hotel to review its procedures and ensure that such incidents do not happen again.
Show more
Price per night from:€ 44
Posted on Dec 12, 2024|Classic Queen Room
Guest UserHotel is pretty decent for the price.
In terms of positives, the rooms are pretty good. The pool/ sauna are good. I've been to hotels with pools more like paddling pools, but this one you could actually swim lengths in. It was busy around the evening (5-8), but dead in the morning which meant I could have a nice relaxing swim. Reception were nice and helpful. Breakfast was decent enough, though a bit expensive in my opinion. The big downside for a visitor to Krakow is the hotel is in the middle of nowhere. Around 20 minutes in a taxi to the centre. There's a bus stop outside the hotel, but the only buses which stop there don't go to the centre meaning a connection is needed. Nearest small supermarket around a 7/8 minute walk and there's a big shopping mall 15 minutes by foot. I stayed for work so was happy enough. First time visitors to the city would be better off getting something closer/ better connected to the centre.
Show more
Price per night from:€ 51