Guest User
June 14, 2024
Very disappointed with the accommodation and service provided during my stay at Nomads Isla Mujeres. Despite booking what I assumed would be a comfortable room, I encountered several issues that significantly impacted my experience. I got the room next to the reception, it was a good size room but overlooked a construction site, an unpleasant view. The room itself was noticeably damp with a persistent unpleasant odor. The sink drain was obstructed, clogged and a smelled of stagnant water. Both, the sink and shower water tasted salty, despite the explanation provided by your staff that this was a common issue on the island, which I late discovered to be untrue. The housekeeping staff, particularly the manager, were very helpful. But I cannot say the same from hotel manager at point. Initially, when I voiced my concerns,he attempted to justify the issues rather than address them effectively. After back-and-forth discussions, his manager authorized to reimburse 1 night, telling me it would take ~1 month to get my money back, but after 6 months have passed, I have not gotten my money back!! Overall, while my stay was tolerable, it fell far short of the standard expected considering the price paid. Based on my experience, I cannot recommend your hotel to others, nor would I choose to stay there again in the future.